Company Overview:Hindustan Recruitment is a leading firm in the Human Resources Services industry committed to providing exceptional customer service to our clients.
Role and Responsibilities:- Establish and maintain strong connections with members
- Solicit and analyze feedback from clients to enhance service delivery
- Prioritize client preferences to ensure satisfaction
- Identify and pursue business opportunities to drive company growth
- Consistently meet an 80% renewal target
- Enhance client profiles to showcase their best attributes
- Provide coaching to the team and conduct regular audits
- Adhere to and maintain a Service Level Agreement (SLA) of 90%
- Ensure a minimum quality score of 90%
- Enhance call quality to improve overall customer experience
- Foster a culture of exceptional customer service and satisfaction
- Manage the customer service team and uphold SLA standards
- Handle and resolve escalations effectively
- Strive to maintain zero escalations
- Train team members on processes and best practices
- Recruit team members based on business needs
- Demonstrate expertise in customer lifecycle management customer service challenges and retention strategies
Candidate Qualifications:Applicants must have a graduation degree and proven experience in customer service and retention strategies.
Required Skills:- Honesty
- Strong verbal and written communication skills in Punjabi English and Hindi
- Effective negotiation and empathy skills
- Proficiency in email writing and client retention
- Clientcentric behavior and loyalty
- Creative problemsolving and coaching abilities
detail oriented,mandatory punjabi,customer service,email writing skills,client centric behavior,client loyalty skills,management,negotiation skills,negotiating skills,honesty,hindi,creative skills,empathy,customer happiness centric,english,retention skills,solution focused,good communication written and oral punjabi and english,coaching skills