customer service manager
Posted on :
06-02-2024
Employer Active
1 Vacancy
The job posting is outdated and position may be filled
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Job Description
Company Overview:
Hindustan Recruitment is a leading firm in the Human Resources Services industry committed to providing exceptional customer service to our clients.
Role and Responsibilities:
Candidate Qualifications:
Applicants must have a graduation degree and proven experience in customer service and retention strategies.
Required Skills:
Hindustan Recruitment is a leading firm in the Human Resources Services industry committed to providing exceptional customer service to our clients.
Role and Responsibilities:
- Establish and maintain strong connections with members
- Solicit and analyze feedback from clients to enhance service delivery
- Prioritize client preferences to ensure satisfaction
- Identify and pursue business opportunities to drive company growth
- Consistently meet an 80% renewal target
- Enhance client profiles to showcase their best attributes
- Provide coaching to the team and conduct regular audits
- Adhere to and maintain a Service Level Agreement (SLA) of 90%
- Ensure a minimum quality score of 90%
- Enhance call quality to improve overall customer experience
- Foster a culture of exceptional customer service and satisfaction
- Manage the customer service team and uphold SLA standards
- Handle and resolve escalations effectively
- Strive to maintain zero escalations
- Train team members on processes and best practices
- Recruit team members based on business needs
- Demonstrate expertise in customer lifecycle management customer service challenges and retention strategies
Candidate Qualifications:
Applicants must have a graduation degree and proven experience in customer service and retention strategies.
Required Skills:
- Honesty
- Strong verbal and written communication skills in Punjabi English and Hindi
- Effective negotiation and empathy skills
- Proficiency in email writing and client retention
- Clientcentric behavior and loyalty
- Creative problemsolving and coaching abilities
detail oriented,mandatory punjabi,customer service,email writing skills,client centric behavior,client loyalty skills,management,negotiation skills,negotiating skills,honesty,hindi,creative skills,empathy,customer happiness centric,english,retention skills,solution focused,good communication written and oral punjabi and english,coaching skills
Employment Type
Full Time
Key Skills
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