Overview:
As a Hostess you will play a crucial role in creating a warm and welcoming atmosphere for guests visiting our establishment. Your primary responsibility will be to greet guests manage reservations and provide exceptional customer service to ensure a pleasant dining experience.
Key Responsibilities:
- Welcome and greet guests in a friendly and professional manner
- Manage reservations and seating arrangements
- Provide menu information and assist in making menu recommendations
- Escort guests to their tables and ensure their needs are met
- Respond to guest inquiries and provide accurate information
- Coordinate with the service staff to ensure efficient and timely service
- Maintain cleanliness and organization of the hostess station and lobby area
- Handle guest concerns and escalate as needed
- Assist in training new host/hostess staff
- Collaborate with the restaurant team to maintain a positive and proactive work environment
Required Qualifications:
- Prior experience in a hostess or hospitality role
- Excellent communication and interpersonal skills
- Ability to manage reservations and seating efficiently
- Strong customer service orientation
- Ability to work in a fastpaced environment
- Good organizational and multitasking abilities
- Basic knowledge of food and beverage offerings
- Flexibility to work evenings weekends and holidays
- Professional appearance and demeanor
- High school diploma or equivalent
communication,customer service,organization,teamwork