Golang Back End Developer

sennder is Europe s leading digital freight forwarder. In a traditional industry, we are moving fast to digitize and automate all road logistics processes. We are a growing team looking for a Program Manager, Ops Training & Knowledge Management to help us on our journey to revolutionize road freight logistics. You would join our Program Management team in the Berlin office.

We value humility and we're as interested in your character as we are in your talent. Please apply, even if you feel you only meet part of our listed criteria. Diversity drives our innovation and we offer a collaborative, dynamic and international work environment. Just be yourself. We are excited to meet you and for you to join us in shaping the future of the logistics industry in Europe.

ABOUT THE ROLE

As our Program Manager, Ops Training & Knowledge Management, you will lead the company's efforts when it comes to ensuring our ~300 operators have the training / knowledge they need to operate at their best. You will be building a small team in charge of setting the foundations for this training & knowledge program, notably a knowledge base documenting how we operate, an improved onboarding process, a continuous training / change management structure and a training delivery network.
You will be working in close collaborations with our country teams, our global L&D team, and the other central Ops Solutions teams, and will be reporting directly to the Director of Operations Solutions.

IN THIS ROLE YOU WILL

Be the thought leader when it comes to solving the challenge of making sure ~300 Account Operations Managers, Carrier Managers, and BPO agents have the training / knowledge they need to operate at their best.
Three dimensions to be considered (the exact approach will have to be defined by you, supported by your manager and the Global L&D team):

Ops Training Content

• Define the standards for Ops Training content, and coach the relevant Ops solutions teams when creating those (e.g. in the case of a change in process, or of a product roll-out);
• Identify dimensions where additional ops training is needed (e.g. industry training, functional skill training), and coordinate the creation of those trainings (internally or with external providers);
• In particular, work with the Global L&D team on complementing the standard onboarding program with Ops-specific content.

Ops Training Delivery

• Define the standards for Ops Training delivery, as well as a network of trainers to support our 7 countries
• Set up training cadence and processes;
• Analyze quantitative and qualitative metrics to evaluate the effectiveness of our training / knowledge initiatives - and adjust as necessary.

Ops Knowledge management

• Maintain and continue to develop our Knowledge base tool to document Standard Operating Procedures and other resources for our Ops teams;
• Define the standards for this Knowledge base and coordinate the documentation process with country teams and other central Ops solutions teams.

PREFERABLY YOU HAVE

• Fluency in English, written and spoken;
• Extensive experience in Program management and Learning & Development, preferably in the tech industry;
• Experience in training design & facilitation, or leading team-wide training;
• Ability to manage a highly diverse stakeholder group and a matrix organization;
• Proven experience utilizing your project management, presentation and communication skills;
• Data analysis skills and a passion for leveraging data to guide decision making;
• Ideally Logistics/Transportation knowledge or experience.

ABOUT sennder

sennder is moving trucks with the power of data to unlock endless and sustainable capacity at unparalleled quality. Through our proprietary transportation operating system, built by our in-house tech teams, we not only connect shippers to our fleet of thousands of trucks, but also improve how they move products in sustainable, cost-efficient, and transparent ways - making the logistics industry fit for the future. In a traditional industry, we re growing and moving fast to digitally automate all road logistics processes.

We are building a curious team that is driven by an ambitious desire to solve the toughest logistics puzzles. What others may consider uncertainty, we see as an opportunity to learn and be proactive. We invite you to go on this journey with us and be part of one of Europe s inspiring growth stories as we fast-forward road logistics into digitalization. Get to know us, our culture, green business, funding history, and more on our blog here.

WHAT YOU CAN EXPECT

At sennder, we want to maximize the individual s potential for all employees and reinforce an inclusive culture and environment of continuous learning that empowers people to succeed as a team. In addition to humility, we value commitment, team spirit, respect, and kindness to build trusted relationships across teams. Learn more on our career site.

• A fast-growing, start-up-oriented international team of 1000+ people with 65+ nationalities spread across 8 country offices with English as our company language.
• Continuous feedback and bi-annual review process for personal development, professional growth, and career opportunities. We also use Objectives and Key Results for company goals.
• A structured promotion process, providing everyone with fair and transparent career growth.
• Learning and development opportunities on the job and through conversations with your manager.
• Various opportunities to connect with colleagues, formally and informally, digitally or in-person (when allowed), through regular team events, company get-togethers, and partnership events with other companies and local organizers.
• Office first work policy (three days a week), that complies with local COVID-19 restrictions and policies. We provide hybrid working options.
• When in office: unlimited snacks, drinks, and fruits.
• All interviews are currently conducted on a remote basis.

Please send your application in English and help us reduce negative unconscious bias by leaving out your picture, age, address, and other unnecessary information in your CV. We only want to know the merits on which you d be great for this role.

If you have any questions or problems please reach out to us at We do not accept applications via email.