Lead the store in the absence of management to include opening/closing, customer service and store maintenance.
Follow and enforce all company policies and procedures to include operational and merchandising direction that is communicated from the Corporate Office
Ensure proper care of all pets in store as outlined in the Animal Care Manual
Respond to customers' complaints quickly, effectively and courteously, and request management assistance as necessary to resolve
Lead by example, modeling outstanding customer service skills and encouraging team member development.
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