Contact Center Representative

KO Business Solutions is looking for Contact Center Representatives for a client in Deer Park IL! This position supports outbound and inbound calling projects for various clients and nonprofits. Individuals interested in this position need to be able to adapt to new projects each week and provide excellent customer service.

Pay Rate: $15.50/hr

*Hours may fluctuate weekly some weeks there is a need for overtime and other weeks could be less than 40 hours.

The Contact Center Representative will be responsible for the following:

• Utilize CRM system to access call list.
  
• Provide coverage and be proficient in supporting multiple clients.
• Accurately read through scripts to consumers and manage professional conversations.
  
• Maneuver through difficult conversation by using customer service skills to deescalate calls.
  
• Enter appropriate data into multiple systems.
  
• Maintain daily weekly and monthly goals as required by management.
  

Requirements

• High School Diploma
  
• Strong Computer Skills
  
• Professional phone skills
  
• Ability to adapt to change
  
• Capability to multitask in a fastpaced environment
  

Benefits

Equal Opportunity Employer