Customer Service Advisor

BIGDUG a strong brand of TAKKT Group is seeking motivated individuals to join their team in Gloucesteras Customer Service Advisorto shape the future of work!

Tasks:

• Deliver an excellent and consistent customer service experience via all channels including telephone email and face to face (internal colleagues)
• Ensure that all customer contacts are handled well giving customers the best possible experience of our brand.
• Liaising with internal departments as and when necessary eg. Accounts Warehouse
• Actively help our customers to buy through cross and upsell opportunities.
• Continually and proactively develop your knowledge of all the company products
• Provide accurate information to customers as well as guidance supporting them to make their product selections
• Ensure that information is accurately entered into our systems
• Remain compliant with all security and data protection legislation best practice and internal guidelines
• Handle any customer issues of problems quickly politely and professionally.
• Use sound judgement in making decisions to balance customer experience with profitability

Profile:

• Ideally a background in customer services either telephone or face to face.
• Outgoing personality with the ability to form relationships with both customers and the wider team
• Ability to use own initiative when dealing with customers to ensure the conclusion is satisfactory to both the business and the customer
• Confident and passionate about delivering great service
• Excellent attention to detail
• Problem solving skills
• Excellent interpersonal skills a great communicator with a flair for speaking and conveying messages professionally and accurately

Benefits:
We want you to love working here so as well as an amazing role with the opportunity to grow with the business we are offering a competitive salary in line with the national living wage with the potential to earn a great bonus plus a contributory pension scheme and 23 days holiday (plus bank holidays and your Birthday). We also have many other perks such as free cold and hot drinks free snacks weekly prizes and competitions across the service teams!

Interested Then join our team and become part of TAKKT Group a listed company! We are the leading provider in B2B omnichannel commerce for business equipment and are looking for motivated individuals to shape the future of work with us. With our successful brands like BIGDUG certeo Gerdmans KAISERKRAFT ratioform and Runelandhs we work every day on innovative and sustainable solutions and products that make the workday of our customers and our own the best it can be. Apply now become part of our team and shape new worlds of work!