MS Dynamics 365 Developer

JD

Desired Experience

Experience building Customer oriented Dynamics applications.

Experience in mapping and documenting customer journeys.

Experience with Computer Telephony Integration (CTI)

Experience with creating dashboards and system views to make it easy for the Customers to navigate through the system.

Experience with importing and exporting data from/to MS Dynamics.

Experience with setting up Power Automate and MS Flows.

Experience in using Knowledge Base and smart assist functionalities available in Dynamics.

Experience with system configuration and deployments.

Experience in standard D365 Online development forms fields views dashboards workflows plugins etc.

Experience in writing custom .NET code plugin code etc. for high volume contact centers built on the Dynamics platform

Experience developing Power Apps including Canvas Apps & Modeldriven Apps

Experience in developing and maintaining easy to use Dynamics Web Portal for customer selfservice include the ability for capturing real time payments from customers.

Experience in developing and maintaining real time integration between CE and F&O via LogicApps

Experience in developing and maintaining SOAP and REST APIs to integrate with 3rd party SAS applications.

Experience with maintaining custom code in Azure DevOps

Experience in writing custom code plugin code etc. built on the Dynamics platform

Experience in enhancing ChatBOT experiences available in the Azure platform for online customers.

Experience in enhancing Azure BOT framework to automate business processes.

Experience with enhancing out of the box functions related to General Ledger Accounts Receivable and Credit and Collections modules and related business processes in F&O

Preferred Experience

6 years of enterprise system experience in configuring enterprise software providing technical assistance conducting system testing and developing end user procedures. Equivalent combination of education and/or experience may be accepted.

Certifications / Education

Bachelors degree in information technology or closely related field. Equivalent combination of education and/or experience may be accepted.

Microsoft certifications in specified technical areas are a plus but not required