Operations Manager
Posted on :
02-02-2024
Employer Active
1 Vacancy
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Job Description
Expected qualification and critical experiences
Responsibility for P&L expansion of services to fill all gamut s of infrastructureincrease breadth.
Focus on project opportunities and transformation initiatives ITIL process definitions and implementation.
Automation in service delivery; Revenue Generation; Resource management
Management reporting; Conduct regular indepth service and process audits.
Employee retention motivation and training.
Focus on mentoring people from L1 to L2 L2 to L3 within select timelines.
Value adds to customerYOY by working closely with the Transformation and Consulting group for: architecture gap assessment studies implementation of new technologies. Consolidation/virtualization opportunities.
Reduce business impact of outages; Cost savings through better solutions Enhance operational efficiencies.
Overall SLA management Operation interaction with technologies Lead / Service Owner; Overall Customer Satisfaction. Overall employee satisfaction
Developing the Project Plan and Timelines. Monitoring and controlling the Transition Process Overall customer handling escalating major transition issues when required to respective Program Manager
Ongoing team leadership and coaching.
Work closely with the Transition Managers who would work as a consultant with the Client Manager during the project proposal to the customer by: Providing expertise to evaluate training effort language requirements MOC plan location strategy language needs.
Ensuring that all transition Project Plans are consistent and integrated with the overall Program. Skills requirement
Mandatory Education Skills & certification
Customer centric. Strive for quality in service delivery to our customers
Strong leadership skills
Experienced managing conflicts
Able to lead and manage change understand the effects of organizational and process changes and the effort needed to implement an innovative solution and how this impacts the operation in terms of workload/cost.
Inspire credibility strong interpersonal & communication skills enthusiasm and positive attitude.
Able to work on an unstructured environment and bring structure to a problem synthesize issues.
Strong and fast in decision making process.
Process driven able to improve the profitability and processes within transition.
Ability to work effectively in diverse virtual and multicultural environments.
Employment Type
Full Time
Key Skills
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