Account Manager
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Job Description
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About the job
A pioneer news media house covering news & events from the cryptocurrency industry and blockchain technology is searching for a Chief Editor to oversee the development of all material for the website. You must have the capacity to lead a team, exercise sound judgment, have excellent writing abilities, and pay close attention to detail in order to be successful as our Account Manager.
Responsibilities:
Client Relationship Management:
- Serve as the main point of contact for assigned clients, fostering strong relationships and understanding their business needs.
- Regularly engage with clients to assess satisfaction, address concerns, and explore opportunities for collaboration.
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Account Planning and Strategy:
- Develop and execute account plans that align with client goals and company objectives.
- Identify opportunities for account growth and upsell additional products or services.
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Cross-functional Collaboration:
- Work closely with internal teams, including sales, marketing, and product development, to ensure the successful delivery of solutions to clients.
- Collaborate with the customer support team to address and resolve client issues in a timely manner.
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Client Communication:
- Communicate product updates, new features, and relevant information to clients.
- Provide regular status updates and reports on account performance.
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Contract Renewal and Negotiation:
- Proactively manage contract renewals and negotiate terms to ensure client retention.
- Identify and address potential issues that may impact client satisfaction and loyalty.
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Problem Resolution:
- Address and resolve client issues and concerns in a prompt and effective manner.
- Escalate issues to appropriate teams and ensure timely resolution.
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Performance Metrics:
- Establish and monitor key performance indicators (KPIs) for account performance.
- Provide reports and insights to management on account health and growth.
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Qualifications:
- Bachelor’s degree in Business, Marketing, or a related field.
- Proven experience in account management or a similar client-facing role.
- Excellent communication and interpersonal skills.
- Strong problem-solving and strategic thinking abilities.
- Ability to multitask and manage multiple client relationships.
- Familiarity with CRM systems and account management tools.
Employment Type
Full Time
