Consistently offer professional, friendly and engaging service (greeting, welcoming…)
Report to shift on time, in uniform and perfectly groomed
Pro-actively offer help to guest in public space when applicable
Clean and sanitize all assigned public area including: bathroom cleaning, floor scrubbing, vacuuming, dusting, floor waxing, shampooing, marble polishing, rubbish collecting, metal polishing & reasonable high-level cleaning.
Assist and perform whenever scheduled or requested to the deep cleaning of the areas or fixtures
Report consistently necessary maintenance required in public areas and escalate to supervisor for work order completion.
Is responsible to report to supervisor any missing items from PA
Is responsible to return all Lost and Found items to Housekeeping office as per policy
Attend daily briefing & training as scheduled
Sign in and out communication device & key (if applicable) daily and is responsible for the safe keeping of the device & key.
Is responsible for appropriate usage of cleaning chemicals & supplies to avoid wastage.
Is responsible for cleaning and maintaining all equipment used in good condition at all times as well as returning them to the appropriate store.
Return loan item to the store after use
Is responsible for maintaining cleanliness and tidiness at both front of house and back of house areas according to departmental & Forbes 5-star standards
Report suspicious activities / unusual behavior in pubic area both FOH and BOH to Supervisor.
Report any faulty equipment, maintenance issues, safety hazards & other problems found immediately to supervisor
Perform inventory as directed by Supervisor or management.
Complete daily assignments and report progress to supervisor.
Handover at end of shift clearly.
Set up & maintain work areas as per established standard, restock supplies as needed during the shift
Adhere to company and departmental policies & procedures, service standard as well as comply with Code of Conduct.
Adhere to health and safety standards and strive for constant improvement to avoid health and safety hazards as well as to prevent injury
Participate in the company recycling program and follow a strict discipline to reduce, re-use and recycle wherever possible & appropriate
Perform other ad-hoc tasks as assigned by the supervisor or PA Housekeeping Manager /or Assistant Director EH
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