Ensure correct grooming standards are followed at all times
Responsible for the smooth operation of the outlet
Responsible of the Care Programme at all times
Follow up on all financials, LQA, Forbes and TrustYou targets and cascade it down to the team
Is aware of the daily, monthly and yearly financial targets
Actively contributes towards the achievement of financial targets
All issues and negative guest feedback need to be properly reported on Glitch system
Following up on opening and closing checklists
Maintains the HACCP & FIFO standards as required by the regional governing body
Handle financial procedures according to guidelines set by the finance department
Responsible for linking all facets of service, cuisine and entertainment
Assume the responsibility of daily operations
Handles security incidents, guest complaints with confidence and in a professional manner and report it in timely manner to the Director of Food and Beverage
Conducts daily briefings for all staff prior to commencement of each shift or assign it to the outlet Assistant Manager during the Senior Assistant Manager absence
Ensure all appropriate equipment is on hand for each service period
In charge of training, grooming and selection of casual labour (if needed)
Should be creative, confident and prepared to think outside of the box
Following the personal development plan set by the corporate office
Following team’s personal development and assign KPI’s in accordance with Hotel/Departmental goals
Ensure the operational inventory is always accounted for and in immaculate condition
Ensure the outlet maintenance is ensured at all time
Create opportunities for upselling products, establish sales goals and selling strategies
Develop the restaurant team to strive for excellence
Creates an efficient rostering system
Inspires heartists to create a flow of new and ‘improved’ ideas
Follow Hotel Evacuation Policy in case of an Emergency
Ensure awareness and delivers the optimum levels of service and guest satisfaction
Establish and maintain effective communication across all divisions
Lead by example through a passionate, hands on approach
Assist with collecting information for the monthly P&L review
Planning and coordinate menus with the outlet Chef
Ensure team’s food and beverage knowledge at all time
Carry out other duties as and when requested by the Director of Food and Beverage
Organising marketing activities and promotional events in cooperation with the marketing department and F&B Office
Preparing reports at the end of the operations including guest’s comments, sales report, general feedbacks
Responsible of the team recruitment in cooperation with the HR department
Develop a strategy of handling special guest’s re quests and VIPs
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