Design Researcher India andor US

Requirements

Hellon is a service design and customer experience agency based in London, UK and is looking for a design researcher/ethnographer for a short-term engagement. The engagement is a multimarket research project on digital banking services within the B2B sector, focusing on US and Indian markets. In this project, we want to explicitly understand the drivers, painpoints and behaviours of digital banking services in business banking, primarily focusing on financing, admin and funding.

No previous experience in banking services is needed. We prioritise experience with the conduction of qualitative interviews. Required qualifications:

• 2+ years of experience with qualitative research
• experience with B2B user research
• Agency background and/or any experience in banking is a plus
• For India: the capability to conduct interviews in Hindi.
  

We are happy to receive applications for both markets or either of the two.

What You’ll Be Working On

The research will take place between the weeks commencing 26.2 to 4.3. or 11.3. depending on the customer recruitment (recruitment underway). The sample size is 10 participants per market in a remote interview set up, each lasting roughly 45-60mins through Teams, Google Meets or Zoom. Participants will be located in North America and India. We anticipate the researcher to have some flexibility to accommodate both morning and evening hours in the local time zones to ensure the availability of interviewees. Hellon will brief the researcher on the task and provide a discussion guideline and contact information for the confirmed recruited participants. Synthesis is also anticipated to be delivered by the researcher in a pre-defined template format to ensure consistency of output, with similar research being conducted in Europe and Asia in parallel. A briefing session and a debriefing session will require the availability of the researcher during morning hours (locally) due to time zone differences that must be accommodated as the core team is located in London, UK. The work, otherwise, is to be carried out independently at times best suited for the researcher in question with the agreed deadlines given. The entire engagement will last roughly 2-3 weeks, starting from the week commencing 19 February with a briefing session. We anticipate that the total design resource for this task will be between 4 - 5 humandays spread across a 2/3-week timeline. Our budget is 90-110 USD/hour.