Customer Value Maximization Sales Consultant

• Achieve sales and lead conversion targets in both consumer and business segments.
  
• Promote company products to both existing and prospective customers.
  
• Proactively manage outstanding leads and respond to queries.
  
• Engage in both receiving inbound calls and making outbound calls as per campaign requirements.
  
• Maintain expertlevel knowledge of all product service offerings and system functionalities.
  
• Skillfully negotiate and tailor product and service offerings to suit customer needs considering product pricing and companys sales strategy.
  
• Address customer queries and complaints efficiently and professionally adhering to the companys quality standards and values.
  
• Market and sell valueadded services and accessories.
  
• Employ upselling and crossselling techniques to enhance sales of the companys products.
  
• Generate customer referrals to expand the companys client base.
  
• Provide regular updates to relevant stakeholders regarding the status of leads.
  
• Meet established quality benchmarks.
  
• Effectively manage time and workload to meet deadlines and targets.
  
• Align personal conduct with the companys organizational culture and values.
  
• Fulfill personal performance goals and objectives.
  

Requirements

• Completion of Matriculation.
  
• A minimum of 3 years of experience in a sales role within a contact center environment.
  
• Possession of RE5 certification.
  
• At least 120 FAIS credits.
  
• Proficiency in MS Office with basic to intermediate skills in Excel.
  

Benefits