Treatment Coordinator

Treatment Coordinator

The Treatment Coordinator is primarily responsible for helping patients choose to accept and complete ideal interdisciplinary care. This is accomplished by comprehensively understanding the patients needs and the dynamics of delivering the required care including treatment payment and appointment options. This requires close work with colleagues in the practice as well as with referring practices as needed to support the goals of the practice and help manage the schedule effectively.

Essential Duties and Responsibilities include the following:

• Team player / builder
  

• Willingness to contribute to the team / practice
  

• Recognize others for their teamwork
  

• Celebrate wins
  

• Willingness to give and receive feedback
  

• Accountability
  

• Use downtime strategically to complete tasks
  

• Participate fully in team meetings to stay aligned with practice goals and objectives
  

• Make use of continuing education competency development and growth opportunities
  

• Schedule
  

• Schedule patient treatment appointments.
  

• Reschedule patients that miss their appointment.
  

• Work with clinical team to effectively manage daily patient flow providing communication and information to the appropriate individuals.
  

• Prepare and present treatment plan and financial estimates to patients for all prescribed treatment.
  

• Optimize the daily schedule for production value to attain monthly production goals. Success is measured by total collections for the month.
  

• Predetermination of benefits
  

• Prepare and submit all patient requested predetermination of benefits.
  

• Fulfill all requests for additional information on predetermination of benefits.
  

• Process all incoming predetermination of benefits. Success is measured by the timely and accurate completion of predetermination of benefits.
  

• Unscheduled Treatment
  

• Contact patients whose predetermination of benefits has been completed by the carrier to explain estimated benefits and schedule treatment.
  

• Assist patient with financial arrangements.
  

• Reach out to patients with unscheduled treatment plans in order to fill the schedule. Success is measured by the number of patients scheduled for treatment.
  

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• Answer and return incoming calls from patients. Effectively communicate and develop a strong working relationship with the Doctor and promote teamwork through cooperative and professional behaviors. Adhere to confidentiality state federal and HIPAA laws and guidelines with regards to patient s records. Other duties as assigned.
  

Characteristics and Qualities:

• Team player / builder
  
• Ability to selfmanage
  
• Accountability
  
• Comprehensive clinical knowledge or procedures performed in the practice
  
• Ability to take accurate records
  
• Ability to communicate professionally and effectively
  
• Ability to confidently explain the treatment plan to the patient
  
• Knowledge of dental insurance
  
• Ability to confidently explain fees and payment options
  
• Excellent organizational skills
  
• Great communications skills
  
• Strong problemsolving abilities
  
• Professional appearance
  
• Positive attitude and enthusiasm