Application Support Specialist mfd

Company Description

Since its creation in 2007 in the financial city of Frankfurt am Main Solactive AG has grown to one of the key players in the indexing space. The German multiasset index provider focusses on tailormade indices offering to its clients a faster service with greater flexibility and at a reasonable cost. Solactive AG and its subsidiaries have become one of the fastest growing index providers over the past few years and support the leading investment banks and asset managers across the globe. We have gained global recognition for our role in the Exchange Traded Fund (ETF) industry where we rank among the top providers worldwide for underlying indices. We also excel in diverse areas such as Structured Products and investment mandates showcasing the wide range of our capabilities. The impact and value we bring to the market is palpable but also in the reputation we have proudly built by being close to our customers solidifying Solactive AG as a trusted and reliable ally in the everevolving global financial landscape.

Job Overview

Do you like the satisfying feeling of solving a complex problem Are you looking for the thrill of working under pressure Do you want to have a concrete positive impact in one of the cuttingedge applications in the modern FinTech sphere Then this job is made for you!

Your Tasks

• Maintain our proprietary highperformance index platform
• Be the first contact person for our business users in Hong Kong Frankfurt and Toronto in questions related to data and data quality as well as the underlying applications
• Cooperate closely with our clients business teams and IT teams
• Analyze and solve customers (internal client) problems or proposing solutions to the responsible department
• Gather and analyze data to evaluate business transactions and processes
• Support and conduct tests of platform changes
• Monitor running services and analyzing logs for our different servers
• Continuously identify and implement optimization opportunities within our processes

Your Profile

• 3 years of working experience in technical/application support with a general knowledge of customer service practices and procedures
• Provide daily support of the production environment and take ownership in managing and resolving issues and problems encountered in a timely manner to ensure minimum disruption to clients
• Understanding and experience with API requests responses and Relational Databases especially SQL
• Good knowledge of Linux
• Interest in financial market data
• Ability to work independently and handle stressful situations
• Highly structured motivated team player with intercultural competence and excellent communication skills in English (verbal and written)
• Monitoring and Job Scheduling experience
• Ability to fully document solutions or procedures
• Proactive adaptive independent and selfmanaging with proven capability to lead a project initiative
• Good knowledge of ITIL concepts such as Incident Management Change Management Release Management Service Now

Our Offer

• Global Team: Be part of the Solactive family a motivated team with an international setting
• FinTech Excellence: Join our team and delve into the inner workings of a thriving FinTech company
• Modern Culture: Enjoy our modern flat hierarchy and startuplike culture
• Responsibility & Connections: Take over responsibility from day one and build relationships in and outside the company
• Special Benefits: regular staff parties access to Corporate Benefits modern office space and free beverages

Interested Dont miss your chance and directly apply online by clicking the Apply now button on our website and filling in the application form. Please make sure to also upload your CV a cover letter is not compulsory. Your contact person is Christian Pfeiffer (). We are looking forward to hearing from you!

For further information please visit:

To all recruitment agencies: We do not accept unsolicited CVs/Candidate Profiles. Please do not forward any CVs/Candidate Profiles to any Solactive employee in any location. Any requests for cooperation have to be addressed directly to HR. Any costs associated with unsolicited CVs/Candidate Profiles are not being covered by Solactive.