Customer Service Training Manager CANCER RESEARCH UK

What skills will I need?

• Experience of designing and delivering successful training solutions in a call centre environment/Customer Service environment, with an understanding key contact centre metrics to make sure we are as efficient as possible.
• Experience of designing and delivering successful training solutions to remote audiences, which maximises the use of technology.
• Demonstrate a good understanding of how individuals and teams learn and develop.
• Strong relationship management and influencing skills.
• Effective planning and project management skills with the ability to set and work to deadlines and matrix management environments.