Customer Service Tra....
Customer Service Training Manager CANCER RESEARCH UK
Posted on :
24-05-2024
Employer Active
1 Vacancy
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Job Description
What skills will I need?
- Experience of designing and delivering successful training solutions in a call centre environment/Customer Service environment, with an understanding key contact centre metrics to make sure we are as efficient as possible.
- Experience of designing and delivering successful training solutions to remote audiences, which maximises the use of technology.
- Demonstrate a good understanding of how individuals and teams learn and develop.
- Strong relationship management and influencing skills.
- Effective planning and project management skills with the ability to set and work to deadlines and matrix management environments.
Employment Type
Full Time
Department / Functional Area
Key Skills
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