Concierge Supervisor
Posted on :
22-05-2024
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
- Be responsible for and pro-active in the recruitment and selection of all Concierge staff
- Constantly review training needs within the department primarily through the Hotel's appraisal system in conjunction with the Front Office Training Manager
- Implement and monitor minimum standards of service throughout the department resulting in a GAP analysis score of no less than 90%
- Responsible for the departmental roster, ensuring adequate staffing at all times
- Regular communication with the Night Manager regarding the supervision of the Night Concierge staff, identifying and dealing with any issues that may arise
- Ensure that no suspicious packages are accepted
- Ensure that all Concierge team are correctly dressed and groomed for work
- Ensure the efficient and prompt handling and delivery of all messages, facsimiles and parcels throughout the Hotel
- Be familiar with all guest services within the Hotel and to ensure that all Concierge staff are also adequately furnished with such information
- Knowledgeable about the immediate and surrounding area, while maintaining a library of relevant information
- Be familiar with courier companies and their charges
- Be aware of the daily schedule and activity of the Hotel's drivers
- Be familiar with all daily events and functions occurring within the Hotel and to effectively communicate this information to all staff on duty
- Ensure that the Concierge desk, Hotel entrance and Lobby kept clean and tidy at all times
- Aware of VIP visitors and long-standing guests, offering them a polite and courteous personal service
- Establish and maintain an effective communication system with Reception/ Front Office Management and Airport Services with regard to VIP arrivals and departures
Employment Type
Full Time
Department / Functional Area
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
