Customer Service Manager

Client Overview: Our client is a leading international company in the design industry. To assist them in their business growth we have been called on to help identify the Customer Service Manager.

Mission: Our client is seeking a highly motivated and resultsoriented Customer Service Manager to lead and develop customer service operations for the companys two primary channels.

Key Responsibilities:

• Oversee and lead a dedicated customer service team ensuring a collaborative and motivating work environment.
• Ensure a high standard of customer assistance through timely and effective communication resolving customer inquiries and issues in a professional manner.
• Collaborate closely with the Sales Directors of the two channels to ensure effective alignment between sales strategies and customer service operations.
• Manage and lead the team responsible for creating and delivering quotes ensuring accuracy and timeliness in the quoting process.
• Monitor and analyze customer servicerelated data to identify areas for improvement and implement solutions to optimize operational efficiency.
• Develop training programs for customer service staff to enhance skills and ensure highquality service.
• Process Management: Optimize customer service operational processes to ensure efficient handling of requests and an overall improved customer experience.

Qualifications and Skills:

• Ideally have five 35 of experience in a CSM role preferable in the lighting or design industry.
• Approach tasks and interactions with a positive and proactive attitude.
• Strong oral and written communication skills along with organizational abilities and a diligent work ethic.
• Proficiency in Microsoft Office Suite (i.e. Outlook Word Excel etc.)
• Effective knowledge and experience with SAP would be a plus.
• Critical thinking skills excel as a collaborator and effectively build positive working relationships with all team members regardless of their location.
• Must possess a serviceoriented mindset which is crucial for building trust and strong relationships with customers.
• Effective time management and adaptability to changing business needs are imperative.

Other Information: Candidate must show proof of US citizenship/visa/alien registration. No sponsorship will be offered for this role.

About Consea:

Consea America is a leading executive search firm providing highquality solutions in search and selection of Middle to Top Management across many industries including Automotive and Manufacturing Fashion & Retail Consumer Goods and Health Care industries boasting longterm relationships both with clients and candidates.
At Consea we focus on relationships with each other our clients and our candidates in fact serving others is one of our core values. We support open communication and recognize that giving constructive criticism can be even harder than receiving it. We appreciate the fearless and the passionate who force us to be better. Everything we do sits on a pillar of diversity diverse perspectives backgrounds and ideas drive innovation and make us successful. Consea is committed to a recruitment process that results in hiring the best applicants. Conseas Delivery Team will be responsible for sourcing preselecting prescreen interview and offer.
Consea promotes equal opportunity through affirmative action in employment. Discrimination is prohibited on the basis of race color religion national origin citizenship sex sexual orientation gender identity age disability and qualified veteran status. Equal opportunity results when all applicants are treated consistently at every stage of recruitment.