Objectives:
- Develop strategic plan for optimised profitability
- Review and improve organisational effectiveness by developing processes overseeing employees establishing a highly motivational work environment and implementing innovative changes
- Adhere to company standards for excellence and quality
- Seek out opportunities for expansion and growth by developing new business relationships
- Highly entrepreneurial orientated approach
Skills :
1. General
- Oversee daytoday operations assign weekly performance goals and ensure their completion and accomplish your own goals
- Recruit onboard and train highperforming employees to achieve objectives for sales and profitability
- Maintain project timelines to ensure tasks are accomplished effectively
- Develop implement and maintain budgetary and resource allocation plans
- Delegate responsibilities to the bestqualified employees and enforce all policies procedures standards specifications guidelines training programs and cultural values
- Resolve internal staff conflicts efficiently and to the mutual benefit of all involved
- Manage the 3 business divisions (factory shop restaurant and Bed and Breakfast) as profitable business divisions
2. Factory shop
- Manage the SOILL factory shop
- Ensure consistent merchandising sales and marketing of product in guidance with brand strategy
- Grow sales profitably with sales and marketing plan
- Manage stock holding stock turn swell replenishment of stock
- Profitably grow sales
- Ensure staff is trained and able to promote products
- Daily reporting on sales and performance
3. Bed and Breakfast
- Administration
- Making of bookings managing of finances ordering of supplies
- Handling checkins and checkouts
- Respond to enquiries and solve problems
- Ensure completion of all administrative tasks in time
- Develop and maintain policies for the effective and consistent management of your staff. For example recruitment discipline and/or performance management
- Promote business sales through effective marketing strategies
- Maintenance
- Upkeep of the interior and exterior of the guesthouse the managing of domestic workers and gardeners facilities equipment and supplies
- Providing of information
- On tourist attractions in the vicinity as well as on personal safety precautions
- Guesthouse managers work with tourists of different cultures and traditions from all over the world and must therefore keep their different needs and requirements in mind
4. Restaurant
- Manage and oversee the entire restaurant operation
- Deliver superior guest services and satisfaction
- Responsible to ensure overall marketing strategy is approved and implemented with continuous feedback on progress
- Implement innovative strategies to improve productivity and sales
- Menu management
- Plan new and update existing menus based on customer demand and profitability
- Estimating food quantities and costs purchasing of food supplies preparation of food and supervision of kitchen helpers
- Ensure consistent highquality product and service
- Seeking alternative stream of incomes and building business plans to succeed
- Participate at local food events
- Delivery service
- Catering for special events
- Respond efficiently to customer questions and complaints
- Staff management
- Achieve High Standards within the restaurant by ensuring that all employees are focused on exceeding customer expectations for Cleanliness Hospitality Accuracy Maintenance Product and Speed of Service
- Manage shifts and costs controls in accordance with Company Policies and Procedures including directing the activities of employees in maximising sales operating efficiency and profitability
- Forecast and schedule labour by shift and create a deployment plan to control labour costs and still meet the needs of the business
- Monitor operations and initiate corrective actions
- Facilitate restaurant training programmes for all staff to company standard to enable them to maximise performance and realise their career potential
- Initiate action where necessary to ensure that all employees meet the standards of performance required Support and act as a role model to employees providing leadership as necessary
- Ensure that controls and procedures are implemented to protect the safety and security of employees customers property and company funds
- P&L management (Commercial orientation)
- Estimate consumption forecast requirements and maintain inventory
- Manage restaurant supplies
- Control costs and minimize waste
- Achieve consistent results through team management and leadership
Health and Safety
- Participate in safety forums created by Soill for example safety meetings and safety talks
- Followup on any activities assigned through safety meetings / committees / representatives / management
- Report all safety incidents to the relevant people
- Attend safety education and refresher programmes
- Comply with safety policies and procedures at Soill
- Distribute safety information as and when required
- Always wear protective clothing (where applicable)
Employee management and development
- Ensure overall compliance to relevant procedures and policies
- Ensure that all team members have clearly defined job profiles
- Regular goal review completed to assess achievement of results
- Support coaching and mentoring is continuously provided to ensure that objectives are met
- Ensure that development plans are in place for each employee
- Appropriate allocation of resources to meet operational demands
- Ensure that events/activities taking place in the team are effectively communicated within team
- Ensure adequate succession planning in order to meet ongoing and anticipated business requirements