Account Manager Arabic Bilingual

Remuneration: 37500 per annum plus commission package
Reports to: Membership Director /MENA manager
Hours of work: 09.00 17.30 Monday to Friday (Hybrid/Remote working)2 days in office each week

General Role Description:

To be responsible in conjunction with team and Director for account management of existing membership accounts MENA accounts and some new business development

Responsible for ensuring customer satisfaction and ensuring membership renewal for CPD Standards Office PTE and Dual accreditation. Working within a team towards agreed set targets and goals.

To provide a high level of membership support and ensuring all queries are responded to in an efficient professional and timely manner in line with the companys goals and following the processes and procedures.

The company is small but growing and the Postholder will be expected to work as a team and support one another. You may be asked to undertake other duties than those listed below to assist this.

Job role:

• To be ultimately responsible for ensuring 90% membership renewal to be achieved by regular contact assistance and ensuring total client satisfaction both UK and MENA based
• Building and maintaining strong relationships. Build member engagement through promotion of member benefits and events to the current member base.
• To be able to converse with our MENA members in Arabic to assist with membership and assessment queries
• Conducting face to face/ zoom membership meetings with clients on a regular basis as directed by management.
• Business development activities to expand current member accounts upselling and increasing portfolios and offering client solutions for their membership.
• Working with Marketing to ensure that members receive the best possible value for their membership.
• Respond to membership enquiries as required.
• Responsible for annual renewal payments.
• Accurately recording all communications on internal CRM system implementing any updates from member/interactions and meetings

KnowledgeSkills &Experience

• Good standard of education
• Ability to speak and communicate in Arabic (essential)
  
• Familiarity and knowledge of MENA clients and ways of working
• Ability to ensure client retention and ensure renewals
• Previous sales and account management experience
• High degree of accuracy
• Ability to persuade influence and negotiate effectively at all levels within and outside the organisation
• Experience and understanding of CPD CPD schemes and requirements (DESIRABLE)
• Ability to work on own initiative and pay close attention to detail to ensure all marketing opportunities are captured and explored
• Excellent communication skills
• High level of written and oral communication including presentation skills.
• Experience of presenting to clients and senior management
• Ability to work as a member of a team and be adaptable within the company
• Excellent organisational and time management skills and ability to prioritise workload
• Good critical thinking and problemsolving skills
• A strong understanding of customer and market dynamics and requirements
• Ability to present a professional image at all times
• Ability to communicate well with a wide range of people
• Good IT skills including experience of: MS Office CRM systems