Operations Lead - Helpdesk Fleet Management

Our client a trailblazer in innovative technologies with headquarters in Dietikon and eight branches across Switzerland is seeking a dynamic individual to lead the charge as the Team Leader for Technical Helpdesk & Fleet Management at their headquarters in Dietikon/ZH.

With around 190 experts on board they stand tall as a leading provider in enterprise content management printer park management and comprehensive B2B solutions. From consulting to hardware and software solutions their complete packages redefine excellence in the industry.

Tasks

Your Impactful Leadership:
Picture yourself at the forefront steering the ship of the Technical Helpdesk & Fleet Management team. Your mission should you choose to accept it includes:

• Crafting an unparalleled experience by managing the technical helpdesk department and spearheading fleet management with finesse.
• Juggling the coordination and processing of customer inquiries ensuring topnotch quality and timely responses.
• Being the maestro of the support ticket system making it accessible across all channels for seamless communication.
• Taking the lead in technician deployments ensuring a smooth operation.
• Creating and curating a knowledge database that becomes the goto resource for quick and effective solutions.
• Being the goto person for technical support requests and internal/customer issues related to fleet management.
• Channeling your inner teacher by creating engaging training documents and instructions for Fleet Management Tools.
• Finetuning and optimizing various order thresholds in all fleet management tools.
• Keeping your finger on the pulse of general customer satisfaction within your realm.
• Achieving set goals maintaining impeccable quality standards and keeping the support team in the loop on the latest in technologies solutions and products.

Requirements

Your Stellar Profile:
Imagine yourself as the star of the show armed with:

• A stellar education in business administration or computer science (ETH university university of applied sciences federal diploma) or its equivalent.
• At least 2 years of experience leading a technical support or help desk team.
• Training as an IT/ICT supporter or a comparable qualification.
• A knack for creating reports and extracting valuable insights from customers and usage data (especially in fleet management).
• Indepth knowledge of the IT and printing industry.
• Proven experience in orchestrating and coordinating field operations.
• Proficiency in using helpdesk ticketing systems and a wizard at analyzing key performance indicators.
• A teamoriented spirit combined with a customercentric and responsible personality.
• Organizational prowess that rivals a juggler coupled with conceptual processoriented thinking and an assertive approach.
• Bonus points for your knowledge of customer experience management.
• Fluent in German and English with a good grip on French.

Benefits

Your Leadership Journey Starts Here:
Picture yourself in a dynamic and environmentally conscious company with a culture that inspires. Enjoy an independent role with quick decisionmaking processes and attractive employment conditions in an environment brimming with future potential.

Ready to Lead the Change Apply Now!
Curious Thats enough for having a brief call so we can get to know you better. Just apply with your updated CV and we will be happy to reach you!

Your leadership journey begins at the intersection of innovation and excellence where your career becomes the star of the show! Are you up to the challenge