Team Leadership:
- Supervise a team of support technicians providing guidance mentorship and ensuring the teams productivity and efficiency.
- Foster a collaborative and positive work environment encouraging continuous learning and development.
- Foster a culture of safety and adherence to protocols within the support team
Technical Support:
- Serve as the technical escalation point for complex battery and solar systemrelated issues that technicians are unable to resolve.
- Assist in conducting indepth troubleshooting and analysis to identify root causes of problems reported by clients and technicians.
- Ensure that onsite/remote support battery diagnosis repairs and commissioning activities are carried out effectively and meet the company s expectations.
- Collaborate with the R&D team on technical challenges product improvements and innovation.
Quality Assurance:
- Ensure the delivery of highquality support services to clients adhering to company standards and customer expectations.
- Review and evaluate technical reports prepared by support technicians providing constructive feedback for improvement.
Training and Development:
- Coordinate ongoing training programs for support technicians to enhance their technical skills and knowledge.
- Stay updated on industry trends and emerging technologies to facilitate continuous improvement in the support teams capabilities.
Client Interaction:
- Collaborate with clients solar equipment distributors and installers to understand their unique requirements and address any technical concerns.
- Act as a liaison between the support team and clients ensuring effective communication and resolution of issues.
- Oversee customer liaison activities ensure timely aftersales service and a high level of customer satisfaction
Documentation:
- Maintain accurate and detailed records of technical support interactions troubleshooting steps and solutions.
- Contribute to the development and improvement of technical documentation for internal and external use.
- Manage support related administrative recordkeeping process including incident reports ticket logs and nonconformance records.
Process Optimization:
- Identify opportunities to streamline support processes increase efficiency and reduce response times.
- Implement continuous improvement initiatives to enhance the overall effectiveness of the support team.
Requirements
- Bachelors degree in Electrical Engineering Renewable Energy or related field.
- Proven experience in the lithiumion phosphate battery industry with a strong understanding of battery management systems solar inverters and related technologies.
- Handson experience with lithiumion phosphate battery assembly and installation.
- Strong technical background with a minimum of 2 years of experience in a technical support role
- Previous leadership or supervisory experience in a technical support role.
- Exceptional problemsolving and analytical skills with the ability to make critical decisions and troubleshoot complex technical issues.
- Excellent communication and interpersonal skills with the ability to interact effectively with clients and internal teams.
- Willingness to travel occasionally for onsite support when necessary.
Bachelor's degree in Electrical Engineering, Renewable Energy, or related field. Proven experience in the lithium-ion phosphate battery industry, with a strong understanding of battery management systems, solar inverters, and related technologies.