Technical Support -Team Leader Solar BEES

• Supervise a team of support technicians providing guidance mentorship and ensuring the teams productivity and efficiency.
  
• Foster a collaborative and positive work environment encouraging continuous learning and development.
  
• Foster a culture of safety and adherence to protocols within the support team
  

• Serve as the technical escalation point for complex battery and solar systemrelated issues that technicians are unable to resolve.
  
• Assist in conducting indepth troubleshooting and analysis to identify root causes of problems reported by clients and technicians.
  
• Ensure that onsite/remote support battery diagnosis repairs and commissioning activities are carried out effectively and meet the company s expectations.
  
• Collaborate with the R&D team on technical challenges product improvements and innovation.
  

• Ensure the delivery of highquality support services to clients adhering to company standards and customer expectations.
  
• Review and evaluate technical reports prepared by support technicians providing constructive feedback for improvement.
  

• Coordinate ongoing training programs for support technicians to enhance their technical skills and knowledge.
  
• Stay updated on industry trends and emerging technologies to facilitate continuous improvement in the support teams capabilities.
  

• Collaborate with clients solar equipment distributors and installers to understand their unique requirements and address any technical concerns.
  
• Act as a liaison between the support team and clients ensuring effective communication and resolution of issues.
  
• Oversee customer liaison activities ensure timely aftersales service and a high level of customer satisfaction
  

• Maintain accurate and detailed records of technical support interactions troubleshooting steps and solutions.
  
• Contribute to the development and improvement of technical documentation for internal and external use.
  
• Manage support related administrative recordkeeping process including incident reports ticket logs and nonconformance records.
  

• Identify opportunities to streamline support processes increase efficiency and reduce response times.
  
• Implement continuous improvement initiatives to enhance the overall effectiveness of the support team.
  

Requirements

• Bachelors degree in Electrical Engineering Renewable Energy or related field.
  
• Proven experience in the lithiumion phosphate battery industry with a strong understanding of battery management systems solar inverters and related technologies.
  
• Handson experience with lithiumion phosphate battery assembly and installation.
  
• Strong technical background with a minimum of 2 years of experience in a technical support role
  
• Previous leadership or supervisory experience in a technical support role.
  
• Exceptional problemsolving and analytical skills with the ability to make critical decisions and troubleshoot complex technical issues.
  
• Excellent communication and interpersonal skills with the ability to interact effectively with clients and internal teams.
  
• Willingness to travel occasionally for onsite support when necessary.