Customer Support Specialist fmd - German or French Speaker

About Us

At Customer Alliance we are literally obsessed with feedback and that reflects in the culture and the product were building. Were a diverse team (comprising 21 nationalities!) who support and inspire each other every day. We pride ourselves on a positive and growthoriented work environment where employees are encouraged to share ideas develop their skills and have plenty of fun along the way.

What Were Looking For

Your Responsibilities

• Supporting our customers by providing assistance and addressing their inquiries through multiple channels such as email phone and live chat.
  
• Collaborating closely with the product team to ensure that our product evolves and aligns with the specific requirements of our customers.
  
• Taking an active role in achieving the teams objectives by consistently striving to enhance our performance and fostering strong internal communication.
  
• Creating content to assist customers resolve their issues

We Expect

• Strong written and verbal communication abilities with exceptional skills in either German or French (C1) plus English (C1)
  
• Additional language is a bonus!
  
• Over one year of experience in a support or service role demonstrating the ability to work independently or as part of a team.
  
• Capable of handling a variety of tasks effectively managing workload and having a proactive can do attitude
  
  

What We Offer

• Working in one of the leading SaaS company in Germany
• Hybrid model with a flexible working setup so that you take advantage of our lively Berlin office from two to three days per week
• Team offsite budget of 300 per person twice a year
• FitX membership
• 26 days vacation days earning 1 additional vacation day each year of employment up to 30 days
• Yearly education budget of 1.000 for jobrelated training (after 6 months of employment)