About Us
At Customer Alliance we are literally obsessed with feedback and that reflects in the culture and the product were building. Were a diverse team (comprising 21 nationalities!) who support and inspire each other every day. We pride ourselves on a positive and growthoriented work environment where employees are encouraged to share ideas develop their skills and have plenty of fun along the way.
What Were Looking For
In this position as a Customer Support Specialist your main objective will be to deliver exceptional customer support to our users resolving any technical issues and ensuring their satisfaction. Your role will contribute to maintaining a strong and positive brand image with a focus on providing a remarkable experience. Please note that this role is hybrid requiring a minimum of two days working at our office in Berlin.
Your Responsibilities
- Supporting our customers by providing assistance and addressing their inquiries through multiple channels such as email phone and live chat.
- Collaborating closely with the product team to ensure that our product evolves and aligns with the specific requirements of our customers.
- Taking an active role in achieving the teams objectives by consistently striving to enhance our performance and fostering strong internal communication.
- Creating content to assist customers resolve their issues
We Expect
- Strong written and verbal communication abilities with exceptional skills in either German or French (C1) plus English (C1)
- Additional language is a bonus!
- Over one year of experience in a support or service role demonstrating the ability to work independently or as part of a team.
- Capable of handling a variety of tasks effectively managing workload and having a proactive can do attitude
What We Offer
- Working in one of the leading SaaS company in Germany
- Hybrid model with a flexible working setup so that you take advantage of our lively Berlin office from two to three days per week
- Team offsite budget of 300 per person twice a year
- FitX membership
- 26 days vacation days earning 1 additional vacation day each year of employment up to 30 days
- Yearly education budget of 1.000 for jobrelated training (after 6 months of employment)