Job Title: Receptionist Supervisor
Company: Alzayani Investments
Location: Manama, Bahrian
Position Type: Full-time
Reports to: Human Resources Manager
About the Company:
Alzayani Investments is a leading investment company that specializes in various industries such as real estate, hospitality, and retail. With a strong presence in the market, we are committed to providing our clients with exceptional services and creating a positive impact in the community. We are currently seeking a professional and experienced Receptionist Supervisor to join our team.
Job Summary:
As a Receptionist Supervisor, you will be responsible for overseeing the daily operations of our reception area and managing a team of receptionists. The ideal candidate will have excellent communication and organizational skills, strong leadership abilities, and a customer-oriented approach. You will be the first point of contact for our company, and your role is crucial in creating a positive first impression for our clients and visitors.
Key Responsibilities:
Handling Service advisors, all the Customer Complaints and Coordination with Back-office Operations.
- Greet and Welcome the Customers in The Reception
- Attend Customer Enquiries and Assign Service Advisor to Receive and deliver cars.
- To make sure the repair process is explained to the customer by the Advisor.
- Coordinate with Estimation for all approvals.
- To ensure all Service Advisor follows the Reception Process.
- All Customer Updates are done in Time.
- All customer complaints to be attended to and follow the Escalation Process to Resolve the Complaints.
- Improve Upselling monthly.
- Maintain all Reports and report to the Operations Manager on a daily basis.
- The vehicle deliveries must be coordinated with CRM.
- Customer Surveys to be maintained 100 %.
- All approvals and 48 hrs. updates by Service Advisors Monitored.
- Vehicle with Customer Appointments and balance parts updates maintained.
- Coordinate with Back Office and Workshop for vehicle repairs.
- Make sure Deliveries are as per standards, Quality and Customer Satisfaction.
- Adress and escalate any issues to the Bodyshop Manager to ensure Customer Satisfaction
Qualifications:
- High School Diploma or equivalent, Diploma or Bachelor's degree preferred.
- Minimum of 2 years of experience in a similar role.
- Excellent communication and interpersonal skills.
- Strong leadership and supervisory abilities.
- Proficient in Microsoft Office and other computer applications.
- Ability to multitask and prioritize tasks effectively.
- Customer-oriented with a positive attitude.
- Ability to maintain confidentiality and exercise discretion.
- Excellent time management and organizational skills.
- Fluent in English, Arabic is a plus.
- Proven ability to work in a fast-paced environment.
- Knowledge of office equipment and telephone systems.
Only shortlisted candidates will be contacted.
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