Develops and oversees the implementation of the department’s policies, procedures and controls covering all areas of IT activity so that all relevant procedural/legislative requirements are fulfilled while delivering a quality, cost-effective service to customers.
Directs the implementation of IT frameworks such as COBIT, ITIL, policies, processes, procedures, and IT quality frameworks across the various IT units.
Follow-up and monitor within IT regulator Technology Policies, Processes and Procedures
Implementation of and compliance with the cybersecurity/privacy/ Business Continuity requirements
Oversee and supervise the management of suppliers and vendors and their adherence to contract terms and SLAs.
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