Guest Quality and Operational Excellence
- Recognise arrivals of all VIP guests arriving in the spa/fitness/recreation facility and the hotel.
- Ensure the facility is in peak condition and clean at all times.
- Responsible for driving the guest experience and communication amongst the colleagues orchestrating a smooth guest sequence delivery.
- Ensure guest / member preferences and special requests are accommodated to the best of the property’s abilities.
- Ensure the facility is receiving the highest ratings from the guest satisfaction surveys.
- Deal with any guest complaints, comments or concerns with discretion and urgency.
- Maintain the provision of amenities and towels, this includes stocking fresh ones and collecting used ones and delivering them to the needful delivery points.
- Ensure lighting and music levels are correctly set and maintained.
- Knowledgeable of the spa’s and recreation reservation systems, POS system, operation & control of systems and equipment.
- Maintain the professional set up of all guest access areas, and any supporting facilities.
- Remove any dishes left by the guests and clean them.
- Ensure all areas are stocked as per standard with appropriate supplies.
Qualifications
Education and Experience
- Work experience in pool, recreation and fitness areas of a leading membership club.
- 5-star luxury experience is an asset.
- Minimum of 2 years’ experience in the fitness industry or hospitality.
- CPR – Basic Rescuer