Support Field Engineer

**Education Qualification/ Certification**: Bachelor’s degree in computer science, Management Information Systems or equivalent experience • *Mandatory Skills **:Relevant IT certifications such as Microsoft, Networking etc. will be an advantage - Hands on experience to perform remote troubleshooting. - Experience in managing high volume of customer service. - Overarching broad based IT Knowledge across the whole domain. - Proficient in quality, processes and best practices. - Broad understanding of emerging technologies and market needs within IT Service Desk domain. - Experience of working in a customer service environment. - Analytical and problem-solving skills. - Experience of working in the region and knowledge of local culture will be an added benefit. - High attention to detail and accuracy. - Flexibility and a related ability to work autonomously. - A positive attitude, patience and persistence, especially when dealing with various internal and external stakeholders. - Provide on-field Level 1 support for IT Incident Management, IT Service Request Fulfilment - Perform day to day tasks and activities. - Effectively communicate with clients. - Escalate IT issues for timely resolution. - Manage client IT requests to resolution. - Dispatch request to appropriate second level support groups according to procedures. - Monitor the progress of cases up to fixed resolved status and all aspects of Inbox Management. - Provide input to update Service Desk Knowledge Base - ensure that you refer to this for any recent updates. • *Duration - 3-4 months project**Education Qualification/ Certification**: Bachelor’s degree in computer science, Management Information Systems or equivalent experience • *Mandatory Skills **:Relevant IT certifications such as Microsoft, Networking etc. will be an advantage - Hands on experience to perform remote troubleshooting. - Experience in managing high volume of customer service. - Overarching broad based IT Knowledge across the whole domain. - Proficient in quality, processes and best practices. - Broad understanding of emerging technologies and market needs within IT Service Desk domain. - Experience of working in a customer service environment. - Analytical and problem-solving skills. - Experience of working in the region and knowledge of local culture will be an added benefit. - High attention to detail and accuracy. - Flexibility and a related ability to work autonomously. - A positive attitude, patience and persistence, especially when dealing with various internal and external stakeholders. - Provide on call and remote Level 1 support for IT Incident Management, IT Service Request Fulfilment. - Perform day to day tasks and activities. - Effectively communicate with clients. - Escalate IT issues for timely resolution. - Manage client IT requests to resolution. - Dispatch request to appropriate second level support groups according to procedures. - Monitor the progress of cases up to fixed resolved status and all aspects of Inbox Management. - Provide input to update Service Desk Knowledge Base - ensure that you refer to this for any recent updates. • *Duration - 3-4 months project • *Job Types**: Full-time, Contract