SNR Support Analyst
SNR Support Analyst
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5years
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Ensure that the system is kept up to date with the industry benchmarks and trends.
Communicate effectively with users to gather detailed information about reported issues.
Monitor system performance and proactively identify potential issues before they impact users.
Requirements
Bachelors degree in Information Technology Computer Science or a related field.
Proven experience as a Support Analyst preferably in supporting existing systems.(Microsoft Great Plains NLRD QCTCO SETMIS NAMB)
Excellent problemsolving and analytical skills.
Effective communication and interpersonal skills.
Ability to work independently and collaboratively in a fastpaced environment.
Familiarity with IT service management and ticketing systems.
Customerfocused attitude with a commitment to delivering highquality support.
Minimum of 5 years of work experience in a similar role.
5+ years experience as BI Business Analyst. Evaluating business processes, predicting requirements, designing and implementing solutions. BI analyst knowledge of Data mining, Data Preparation, Data visualization, Descriptive analysis, Statistical analysis and Data reporting. Conducting workshops with business. Strong skills in gathering requirements, documenting them clearly, and managing stakeholder expectations are essential. Strong project management skills are valuable for overseeing the entire lifecycle of BI projects
Employment Type
Full Time
