Interpret business analytics into meaningful action to improve performance.
Business owner of all Revenue Management systems and tools, including, but not limited to, IDeaS G3 RMS, Opera, BI tools, STR, Lighthouse, Travelclick.
Effectively manage inventory, pricing, rate parity, and positioning in all distribution channels, including Branded Web, 3rd Party Sites, Worldwide Reservation Office (WRO), and Global Distribution System (GDS).
Lead optimal pricing strategy analysis and recommendations for all room classes and market segments. Managing group blocks and guiding sales team with groups evaluation and pricing decisions
Ownership of OTA Market Manager relationship
Contribute guidance and recommendations for local merchandising strategies. Liaise regularly with hotel digital marketing and communications teams, agencies, and vendors on campaign management opportunities.
Create and submit hotel forecasts leveraging IDeaS G3 RMS. Monitor accuracy on weekly basis.
Lead weekly Revenue Strategy meetings separate from Forecast Meetings.
Build consensus within Revenue Management Team to move new initiatives forward across all revenue steams (Catering, Food & Beverage and SPA)
Lead the reservations team providing guidance, mentorship, and support. Oversee performance, and professional development.
Assist Marketing and Finance leadership in annual budget, marketing plan and sales goal preparation.
Assist with all guest inquiries within the sales and marketing department, including assisting with high telephone volume and walk-in site inspections.
Coordinate Worldwide Reservation Office visits and special activities.
Establish relationships with Revenue Managers in the marketplace as well as in Four Seasons, as well identify potential candidates for future recruitment.
Perform added tasks or projects as assigned by the Director of Marketing.
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