Hybrid IT Support Technician Miami
Posted on :
06-01-2024
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1 Vacancy
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Job Description
We are seeking a skilled and motivated Hybrid IT Support Technician to join our team in Miami.
Role
As a Hybrid IT Support Technician you will maintain the daytoday provision of IT Support Services to our internal offices and remote staff. The IT Service Desk which you will help manage serves as the centralized contact point for all ITrelated incidents and service requests.
Primary Responsibilities
- Provide professional and courteous IT support to our clients.
- Ensure timely responses to customer issues through the vigilant monitoring of our ticketing system and Help Desk line.
- Demonstrate strong proficiency with Office 365 including Outlook SharePoint and OneDrive.
- Indepth knowledge of Windows 7 8.1 and 10 operating systems.
- Troubleshoot group policies to enforce standards and automate processes.
- Exhibit solid understanding of Microsoft Office Products including installation troubleshooting and access control.
- Have basic knowledge of network functions to troubleshoot user issues.
- Apply your indepth understanding of desktop and laptop hardware architectures.
- Use experience with image and software deployment utilizing SCCM and Group policies.
- Manage and troubleshoot centralized AV solutions. Showcase ability to support MAC systems.
- Set up and configure local and network printers.
- Use independent problemsolving skills to diagnose and resolve issues.
- Collaborate effectively with Application and Infrastructure support teams.
- Physically move and set up equipment up to 25 lbs.
- Support hosted PBX systems including the setup and provisioning of phones.
- Participate in a weekend oncall rotation with other Support Services staff members.
- Demonstrate knowledge of wireless networks.
- Provide assistance to customers with setup and troubleshooting of mobile phones and devices.
Requirements
- Minimum of 4 years of verifiable IT Support experience.
- IT Certifications: A N MCSA Windows 10 desired.
- Excellent verbal and written English language skills.
- Spanish language proficiency preferred.
If you meet the above criteria and are interested in this opportunity we would love to hear from you.
Benefits
Salary compensation: Depends on experience and salary expectation.
Minimum of 4 years of verifiable IT Support experience. IT Certifications: A+, N+, MCSA Windows 10 desired. Excellent verbal and written English language skills. Spanish language proficiency preferred. If you meet the above criteria and are interested in this opportunity, we would love to hear from you.
Employment Type
Full Time
Key Skills
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