IT Support Technician

The job opening is tailored for an experienced IT professional who is eager to take on the role of an inhouse expert in technology solutions for a dynamic Small/Medium Business (SMB). The company is technologically driven already utilizing a Managed IT Service Provider (MSP) to ensure the smooth operation of critical systems. With a strategic focus on growth they are now seeking a dedicated individual and that someone could be you to leverage their Managed IT Service Provider experience in a novel capacity.

In this role the emphasis goes beyond a typical consultantclient relationship. The company is searching for a team member who is enthusiastic about taking ownership of the IT infrastructure playing a pivotal role in minimizing downtime and ensuring the seamless functioning of the business operations. Unlike a position where one might be confined to a desk all day this opportunity envisions an active and engaged team member who becomes an integral part of the organization contributing directly to the collective success of the team.

The companys approach is to foster a collaborative environment where the chosen candidate will not just be a technical expert but also an invested team player. The goal is to have someone who is not only wellversed in technology solutions but is also dedicated to the companys success actively contributing to the overall achievement of business objectives. This position promises an engaging and dynamic work experience with a clear focus on mutual success and growth.

Responsibilities:

1. **IT Infrastructure Optimization:**

Assess design and implement improvements to our IT infrastructure to enhance efficiency and performance.

Collaborate with crossfunctional teams to ensure seamless integration of IT solutions with business operations.

2. **Technical Support:**

Provide handson technical support to endusers addressing hardware and software issues promptly.

Troubleshoot and resolve ITrelated problems ensuring minimal downtime and disruption to business operations.

3. **Network Management:**

Manage and maintain the organizations network infrastructure ensuring security reliability and optimal performance.

Implement and monitor network security protocols to safeguard against potential threats.

4. **System Maintenance:**

Conduct regular maintenance on hardware and software systems to ensure they are uptodate and secure.

Perform routine backups and recovery procedures to safeguard critical data.

5. **Collaborative Team Member:**

Work closely with other departments to understand their technology needs and provide effective solutions.

Actively participate in team meetings contributing technical expertise and insights to support business objectives.

6. **Ownership and Accountability:**

Take ownership of IT projects from conception to completion ensuring timely delivery and successful implementation.

Proactively identify areas for improvement and recommend technology solutions to enhance overall business performance.

Requirements

• Bachelor s degree in Information Technology Computer Science or related field.
  
• Proven experience as an IT Technician or in a similar role.
  
• Strong knowledge of IT infrastructure networking and security protocols.
  
• Proficient in troubleshooting hardware and software issues.
  
• Excellent communication and interpersonal skills.
  
• Ability to work collaboratively in a teamoriented environment.
  
• Certifications such as CompTIA A Network or Microsoft Certified IT Professional (MCITP) are a plus.
  

Benefits

Employee discount programs provide a meaningful benefit to employees and the company. The purpose of an employee discount program is to build goodwill between employers and employees by helping them . That requires relevant offers responsible marketing to drive usage and solid customer service.

• Schedule: MondayFriday
  
• Paid BiWeekly
  
• Employee Recognition & Appreciation Resources
  
• Care and Recognition Gifts
  
• Office Perks: Own iMac Desk Extension Building Key
  
• Competitive salary
  
• Health and dental insurance
  
• Professional development opportunities
  
• Collaborative and innovative work environment
  

- **Experience:** - Minimum of 1+ years of web design experience. - **Education:** - Associate s Degree preferred, but not required with relevant experience. - **Technical Skills:** - Proficiency in working on a Mac and using Adobe Creative Suite. - Experience with C++ and JavaScript. - Expertise in both website design and coding. - **Versatility:** - Ability to thrive in a fast-paced environment, handling a diverse range of projects. - **Attitude and Teamwork:** - Positive attitude and a strong desire to collaborate with a team focused on making a positive impact in the world. - **Adobe Creative Suite Proficiency:** - Experience with Adobe Creative Suite tools, including XD, Photoshop, and Dreamweaver. - **ExploreMyPC Skills:** - Experience in building sites in ExploreMyPC website builder. - **WordPress Theme Development (Optional):** - Experience in developing ExploreMyPC website builder is a plus, although not mandatory. The primary focus will be on building pages within the site to enhance the viewer's experience. **Note:** Most of the responsibilities involve designing and coding for websites, working with Adobe Creative Suite, and utilizing ExploreMyPC, making this an exciting opportunity for someone with a passion for web development and a desire to contribute to impactful projects.