SVP Global Guest Experience amp Operations

Join Our Team: SVP Global Guest Experience & Operations (COO)

Are you ready to shape the future of airport experiences globally We are seeking a dynamic and strategic leader to fill the position of Senior Vice President (SVP) Global Guest Experience & Operations at Airport Dimensions a division of Collinson. As the SVP you will play a pivotal role in defining and executing the guest experience vision and operational strategy across our expanding network of airport locations.

Company Overview:Airport Dimensions a part of Collinson is a recognized global leader in customer benefits and loyalty. With over 30 years of experience we enhance the airport journey through lounges retail dining spa experiences and more. Our diverse portfolio including Priority Pass the worlds largest lounge membership program spans across the United States United Kingdom and the Middle East.

Purpose of the Job:As the SVP Global Guest Experience & Operations you will lead a team of Directors overseeing ADs proprietary and partnership locations. Managing over 1000 team members you will optimize operational capabilities ensure fiduciary requirements are met and deliver on SLAs. With responsibility for a budget exceeding $200M (160M) annually you will drive improvements in operational performance customer satisfaction staff engagement and collaboration.

Key Responsibilities:

• Define and implement guest experience and operations strategy.
• Negotiate manage and evaluate thirdparty provider relationships.
• Set goals for operational performance growth and improvement.
• Oversee financial strategy and budgeting ensuring alignment with operational priorities.
• Monitor performance and identify efficiency issues proposing solutions.
• Design and implement a scalable guest experience strategy.
• Establish benchmarks resources and standards for strategic goals.
• Monitor and report customer engagement performance ratings.
• Promote a culture of high performance and continuous improvement.

Knowledge Skills and Experience:

• Relevant experience in a senior leadership role in airport airline or airline lounge operations.
• Strategic thinking and a track record of successful financial operations management.
• Executivelevel communication and influencing skills.
• Creative problemsolving and negotiation skills.
• Comfortable working in a matrix international management structure.

Person Specification:The ideal candidate is an exemplary leader with superb business acumen strategic vision and a focus on detail. You possess exceptional communication skills recognizing and demonstrating the value of each team member. As a proactive and adaptable leader you navigate situations with professionalism and identify solutions quickly.

Collinson is an equal opportunity employer and welcomes differences in all their forms including: colour race ethnicity gender identity sexual orientation neurodivergence family status age individuals with disabilities and people from all backgrounds cultures and experiences as we strongly believe this contributes to our ongoing success.

We are focused on continually evolving our purpose driven high performing culture providing an environment where our people have the opportunity to achieve their full potential and do interesting and meaningful work. Our company values are: Act smarter Do the right thing One team and Be insight led. These help guide everything we do internally in terms of how we think act and interact right through to how we deliver value to our customers and clients.

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