Day to day responsibilities include, but are not limited to:
Receive incoming calls in the 24x7 Emergency Call Relay Center (ECRC) from citizens for emergency and non- emergency issues
Obtain information from callers and determine type of action to achieve successful problem resolution
Record citizen information ( date, time, type of call, destination, etc) into the computer database ensuring 100% accuracy
Employ complex Graphical Information Systems (GIS) ensuring calls for service are relayed to the appropriate governmental jurisdiction
Observe computer screen for messages including messages from citizens requesting assistance and system alarms affecting the reliability of service
Notify appropriate company and governmental staff of problems and issues via telephone and paging systems
Other duties as assigned Minimum Qualifications Education
High School diploma
o Associates degree in communication, business or similar field Equivalent work experience in a similar position may be submitted for educational Experience and Skills
One year experience in an emergency communications (9-1-1 center) or similar environment
24/7 on call experience preferred
Basic knowledge of MS Word, Outlook, Excel and PowerPoint required
May be required to work varying shifts
Bilingual in English and Spanish skill may or may not be required dependent upon position that is open
Requirements of this position?
- 1yr of 911 call taking or PSAP experience -Must have emergency escalation and dispatching experience
-Basic knowledge of MS Word, Outlook, Excel and PowerPoint required
Benefits & Compensation
Offer a comprehensive benefits package that includes what you d expect (medical, dental, vision, life and disability coverage, paid time off, a 401(k) retirement plan with company match and flexible spending accounts), and several that go above and beyond tuition reimbursement paid parental leave, access to a robust library of personal and professional training resources, employee discounts, critical illness, hospital indemnity and pet insurances, identity protection and more! Apply today to join us in work worth doing!
