IT Help Desk Administrator
Posted on :
20-08-2024
Employer Active
1 Vacancy
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Job Description
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Respond to requests for technical assistance in person, via phone, chat or email.
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Diagnose and resolve technical hardware and software issues.
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Follow up with employees to ensure complete resolution of issues.
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Coordinate with internal departments and external service providers to ensure solutions.
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Install, format and maintain desktop and laptop computers.
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Dealing on daily bases on service now ticketing system.
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Distinguishes between Incidents and Service Requests (Tasks) and complete requests within SLA.
Employment Type
Full Time
Department / Functional Area
Key Skills
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