Customer Support Advisor Remote

Your mission

About the role

Our client Kearys Motor Group is rapidly expanding and looking for top calibre candidates to join its winning team. We are currently seeking to recruit a Customer Support Advisor to join their dynamic growing aftersales team.

This is a permanent work from home role so the only commute you will need to worry about is getting to your home desk.

What youll be doing

• Dealing with inbound calls and emails from existing and potential new customers (Minor and Major car service bookings general enquiries and amending service appointments).
• Managing your own daytoday performance by ensuring that Inbound calls and emails are answered in line with SLA targets.
• Conducting outbound calls and emails to contact customers regarding vehicles due for a yearly service.
• Liaising with key personnel regarding any potential sale cases.
• Keeping up to date on all car services/promotions/manufacturer requirements.
• Identifying and booking any other business opportunities with customers (i.e. warranty checks recalls etc).
• Delivering and meeting quality targets across all media channels.
• Adhering and working towards key KPIs that will be set/agreed as part of your role.
• Developing collaborative positive working relationships with customers and internal teams.
• Ability to remain up to date on all processes and identify areas of improvement.

Your profile

ABOUT YOU:

• 1 year of retail or customer service experience.
• Ability to support Monday to Friday 09:00 17:30 but open to supporting Saturdays as the team grows.
• Fluent English in both written and verbal communication with excellent phone etiquette.
• Ability to take on board new processes and embed a culture of continuous improvement.
• Ability to switch between different brand processes quickly.
• Ability to provide clear and concise notes on customer files within the booking system.
• Demonstrate high levels of initiative with the ability to multitask and be detail oriented in a fastpaced environment.
• Quick learner with the ability to absorb extensive information on manufacture requirements.

Why us

WHAT YOU GET IN RETURN:

• The ability and autonomy to be able to work from where you want.
• A competitive salary.
• Meal Allowance and 2 Holiday Allowances
• Internet Allowance
• Home office Allowance
• Online Gym and Wellbeing Studio.
• The opportunity for professional growth.
• Fun company events and team outings.
• Autonomy and responsibility