IT Service Portfolio Manager 80-100

Adfinis drives digitalization with open standards and technologies shaping a world of innovative sustainable and resilient IT solutions based on trusted Open Source technology to unlock the full potential of our customers.

As our company grows we are looking for a dedicated person to fill the new role of IT Service Portfolio Manager.

The IT Service Portfolio Manager is responsible for defining and continuously refining the Adfinis portfolio that is our standardized service and product offerings. They carefully curate the portfolio drive its development and ensure its alignment with current and future customer needs as well as longterm business objectives.

Tasks

As an IT Service Portfolio Manager you will be a handson creator and innovator actively shaping the portfolio in close collaboration with internal stakeholders such as the professional service team sales and marketing. Acting as a single point of contact you coordinate all portfoliorelated activities within the organization.

Your tasks and duties will include:

• Create and maintain the portfolio framework (i.e. service and product offerings)
• Track plan and review tasks and activities in the portfolio backlog
• Regularly review both active and upcoming portfolio items
• Create portfoliorelated assets (e.g. campaigns white papers fact sheets quote templates) trainings and standards for internal stakeholders (i.e. delivery sales and marketing)
• Develop marketready offerings that address market needs or customer pain points based on information from internal stakeholders and partners (vendors)
• Manage implement and continuously improve the portfolio process

Requirements

MustHave Hard Skills

• You have 25 years of experience in an IT service environment.
• You have knowledge about service lifecycle management service design and best practices for service delivery and support.
• You can design maintain and optimize a service catalog defining service offerings SLAs and pricing structures.
• You can identify and anticipate market trends business cases and customer decisionmaking processes for different industries.
• You have at least a B2 level of German and English preferably C1.

MustHave Soft Skills

• Planning and Organization: You set goals establish workflows monitor progress allocate resources and manage risks.
• Customer Engagement: You identify customer needs address their requests utilize their feedback develop customercentric solutions and shape positive customer relations.
• Stakeholder Management: You identify important stakeholders maintain engagement handle their requests and feedback balance interests and uphold mutual agreements.
• Coordination: You assign tasks and link them to objectives integrate individual contributions monitor and maintain progress and establish a proper flow of information.
• Collaboration: You contribute to team efforts work toward shared goals provide and seek help and build rapport with team members.

NiceToHaves

• You are interested in Open Source principles and enterprise solutions.
• You have knowledge of quality management principles and industryspecific compliance requirements (e.g. ISO standards GDPR TISAX).
• You understand budgets cost structures and financial performance of IT services.
• You have knowledge or are willing to learn about the features unique selling propositions and added value of our partners products.

Benefits

• Open Source Culture: Transparency collaboration and community not only shape our technology choices and business model but also define the very core of our companys identity.
• Attractive Working Environment: Were a valuedriven owneroperated company with an informal atmosphere direct and uncomplicated communication and short decisionmaking paths.
• Growth and Training: We are committed to our employees growth and development investing in their training and certifications and providing opportunities to attend conferences.
• Great Flexibility: Whether you prefer fulltime or parttime work inoffice or remote options we will find a work arrangement that fits your situation.

Are you interested Nicolas Christener Chief Executive Officer will be happy to review your application.

This application period closes on Sunday January 28 2024.

We are looking forward to getting to know you!