Working student fmd - Customer Experience Management

Tasks

For us our customers and their satisfaction are the focus of our work. The Customer Research Management Team measures and analyzes the customer satisfaction of all IONOS customers worldwide. From these analyses we derive projects together with departments from the entire company to increase customer satisfaction and thus contribute significantly to the companys success. After your initial training you will support our Customer Experience Managers in the detailed evaluation of customer feedback and the implementation of the derived measures. In doing so you will have the opportunity to participate in varied projects.

• Together with the Customer Research Management Team you will conduct analyses on customer satisfaction.
• You will support our team in the comprehensive customer journey analysis of pain points of our more than 3 million IONOS customers.
• By conducting internal test purchases you will map the touchpoints in the customer journey and derive optimization measures.
• Furthermore you will support us in conducting competitive analyses of our international competitors.
• You will work on projects in our team and take on your own tasks once you have been trained.

Qualifications

You are studying business administration economics (business) informatics humanities/social sciences (business) psychology or a comparable course of study.

• You have an analytical mindset and basic knowledge of Excel / Google Sheets.
• You have already gained some experience in project management.
• You have a very good command of German and English as well as excellent communication skills.
• You work reliably carefully independently and goaloriented.
• You like to take responsibility and show initiative.
• You have the ability to work efficiently and pay attention to a high quality of work.
• In addition you are a team player and bring very good interpersonal skills.

To simplify and accelerate our application process we would appreciate it if you could provide us with your enrollment certificate directly with your application.

Benefits

• Hybrid working model with home office option.
• Flexible working hours through trustbased working hours.
• At some locations a subsidized canteen and various free drinks.
• Modern office space with very good transport connections.
• Various employee discounts for activities and products.
• Employee events such as summer and winter parties as well as workshops.
• Numerous training and development opportunities.
• Various health offers such as sports and health courses.

About IONOS

IONOS is the leading European digitalization partner for small and mediumsized businesses (SMB). The company serves around six million customers and operates across 18 markets in Europe and North America with its services being accessible worldwide. With its Web Presence & Productivity portfolio IONOS acts as a onestop shop for all digitalization needs: from domains and web hosting to classic website builders and doityourself solutions from ecommerce to online marketing tools. In addition the company offers Cloud Solutions to enterprises who are looking to move to the cloud as their businesses evolve.

We value diversity and welcome all applications regardless of for example gender nationality ethnic or social origin religion disability age as well as sexual orientation and identity physical characteristics marital status or any other irrelevant factor subject to applicable law.