If you are communicative ambitious and EU citizen speaking German great vacancy from world known European telecommunications leader in Sofia Bulgaria is waiting for you! No specific requirements to the skills and background.
Tasks
Responsibilities:
- Respond to customer inquiries via phone or chat on your choice using predefined scripts.
- Redirect customers to appropriate departments for specialized assistance.
- Recommend optimal solutions based on established guidelines.
- Assist in resolving basic technical issues and common queries.
- Document customer interactions accurately in the system.
- Collaborate with team members for effective issue resolution.
- Provide support in a professional and courteous manner.
- Follow company protocols and contribute to a positive customer experience.
Requirements
- Good communication skills;
- Fluent/Native German.
Benefits
Benefits:
- A stable job with a permanent employment contract
- Supplemental health insurance and life insurance
- 24 days of paid annual leave 3 of which are wellness days
- Paid twomonth specialized sales training including product training
- Covering transport costs
- Food vouchers
- Free coffee drinks in the office pizza days and massages
- Great office location
- Pleasant and modern working environment rest rooms game rooms terraces
- Games and prizes for a good mood at work
- Employee assistance program including 24/7 access to psychological support
- Portal for special discounts for employees 20 discounts
- Internal training and development portals with certification opportunities
- Parking space available subject to company policy
- Corporate social responsibility and team building events etc.
Relocation package includes:
- Flights reimbursed up to 600 Euros.
- 2 weeks paid Hotel.
- Company support to get bank account & accomodation.
- Full 24/7 support in all questions connected with the relocation.