Call Center Employee fmd - Services and Sales

Tasks

Whether you are already a communications professional or simply fancy something new and would like to join us as a career changer we offer you an exciting job in customer service with sales challenges.

• As a friendly and competent contact person for our customers you will handle inquiries about our hosting products by phone and email.
• With the help of modern technology you will ensure a highquality customer experience.
• As a customer champion you recognize potentials to advise our customers individually and according to their needs and to offer suitable services.
• You will work with your colleagues in a team to develop new ideas and further improve our customer service.
• With internal training you will become a professional in customer communication and our product range.

Qualifications

With innovative ideas you will ensure success together with IONOS through high quality standards. To make it all even more attractive for you we offer you a job in a dynamic and flexible team that welcomes you. You will also receive a large number of different perks and benefits on top. In return you fulfill the following profile:

• You like to communicate whether by email or by phone. In doing so you mix consulting and sales to create a unique customer experience.
• A fastpaced workday doesnt faze you and you see every customer contact as an opportunity.
• You are enthusiastic about technology and are willing to familiarize yourself with our hosting products.
• As a team player you drive our customer service forward together with your colleagues.
• You speak and write German fluently.

Benefits

• Hybrid working model with home office option.
• Flexible working hours through trustbased working hours.
• At some locations a subsidized canteen and various free drinks.
• Modern office space with very good transport connections.
• Various employee discounts for activities and products.
• Employee events such as summer and winter parties as well as workshops.
• Numerous training and development opportunities.
• Various health offers such as sports and health courses.

About IONOS

IONOS is the leading European digitalization partner for small and mediumsized businesses (SMB). The company serves around six million customers and operates across 18 markets in Europe and North America with its services being accessible worldwide. With its Web Presence & Productivity portfolio IONOS acts as a onestop shop for all digitalization needs: from domains and web hosting to classic website builders and doityourself solutions from ecommerce to online marketing tools. In addition the company offers Cloud Solutions to enterprises who are looking to move to the cloud as their businesses evolve.

We value diversity and welcome all applications regardless of for example gender nationality ethnic or social origin religion disability age as well as sexual orientation and identity physical characteristics marital status or any other irrelevant factor subject to applicable law.