Senior Customer Success Manager all genders

TL Digital Solutions GmbH is a remotefirst company that provides a collaborative logistics platform called TradeLink. We simplify B2B shipment collaboration for midsized businesses. Our open layer connects users assets and systems in shared shipment processes offering simple workflow tools to all participants. We foster collaboration among supply chain actors through thought leadership fair benefit distribution and transparent reputations. We have adopted a land and expand strategy following the customer journey. This has led to our internal organization in squads and tribes. These include Demand Landing Value Virality and Launchpad Squads.

As our (Senior) Customer Success Manager (all genders) you will be part of our Value Squad. Alongside an awesome team youll manage a diverse set of customers ensure successful implementation and proactively identify opportunities for usage improvement.

Tasks

• You act as a strategic advisor to our customers by understanding their business objectives to demonstrate early value creation and help them achieve the impact they desire
• You build and maintain trusting relationships with each new customer develop project champions and identify key stakeholders
• You ensure TradeLink is adopted across the organisation and enable digital transformation by applying comprehensive change management principles
• You take ownership of your customers rollout processes along all steps of our customers journey incl. Partneractivation
• You identify comprehend and clearly articulate user requirements to enable customerfocused product development
• You proactively identify opportunities within the customer base for upselling and crossselling TradeLink services
• You work closely with the sales team to evaluate and confirm opportunities contributing to the overall growth of our network

Requirements

• You have min. 23 years experience in a customer facing role ideally Customer Success in a B2B SaaS environment
• You have already worked in fastpaced environments such as highgrowth startups or consulting
• You have successfully completed your studies in business administration economics or any comparable subject
• First experience in the logistic industry is a plus
• You like to solve problems in a creative yet effective way and work in a focused structured manner
• You are a strong team player with a handson mentality
• You havedistinct analytical skillsand arehighly selforganizedwith the ability to prioritize
• You are business fluent in German and English (C1). Any additional European language is a plus

Benefits

• Being part of an exceptionally fastgrowing productled venture thats up to something big. We are building a new type of company a SaaSenabled B2B network
• A job and a team full of passion. Working alongside enthusiastic people motivates us and gives us gratitude
• You will have lots of autonomy flexible working hours and a remotefirst setup (optional offices in Munich and Berlin) which connects our team members across Europe
• An extremely steep learning curve we support your continuous development through individual learning opportunities a diverse and international team of experts as well as experienced founders
• With regular team events we encourage our teams to connect within and outside of work for a great spirit
• A phenomenal company culture both remote and in our optional offices

If you arent completely confident that you meet our criteria we recommend just taking the chance and applying anyway! Curiosity passion for digital disruption eagerness to learn a collaborative spirit and a growth mindset are most important to us.

TradeLink strongly believes in the power of diversity and is highly committed to providing a respectful safe and welcoming environment for everyone who works here or with us. In order to eliminate unconscious biases in the recruiting process you can remove the photo from your application.

For more information on data processing in the context of applications please see our privacy policy for the TradeLink application system.