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You will be updated with latest job alerts via emailWSETs purpose is to empower people through inspiring learning experiences all over the world. We offer a comprehensive suite of globally recognised qualifications covering wines spirits and sake.
We are the worlds leading provider of qualifications in wines spirits and sake delivering over 140000 exams each year to candidates in over 70 countries via our network of Approved Programme Providers (APPs).
The successful applicant will contribute to a culture of integrity empowerment dynamism and inclusivity within WSET.
Purpose
To oversee and process exam orders candidate results and certificates in accordance with WSET operating procedures. To effectively liaise with Approved Programme Providers and candidates providing exceptional levels of customer service. Ensuring that key performance indicators (KPIs) are efficiently met in terms of customer service quality and quantity of output. To provide general administrative support to the Exams department. Please note that any offer of employment is conditional upon the successful completion of a thorough background check by an independent third party.
Job Responsibilities
Exam Administration
Customer and Candidate Enquiries
General Office Support
Other
This job description is not exhaustive will be reviewed regularly and may be subject to change.
Skills and Competencies
Essential
Desirable
UK Benefits
Annual Leave 27 days pa public holidays increases with service; ability to buy/sell 5 days
Pension (options availableafter three months):
5% Employee (EE) 3% Employer (ER) contributions.
Option 1: 3% EE 5% ER
Option 2: 5% EE 8% ER
Option 3: 7.5% EE 12.5% ER
Option 4: 9% EE 15 ER
Health insurance (after three months):
Vitality scheme post probation Access to virtual GP appointments Rewards include Caffe Nero drinks Cinema Tickets Apple Watch Cash Back on Waitrose shopping Amazon Prime membership 75% off at Champneys 6 month subscription with HeadSpace Discounted Weight Watchers membership and gyms such as Virgin Active orNuffield Health Smoking Cessation day worth 300 and half price health screens
Eye voucher scheme
Food and drink in the office
Nespresso coffee makers and a range of other drinks fruit cereals soups
Season ticket & gym membership loan scheme
Group income protection scheme
EAP
24/7 confidential help and support from trained counsellors and advisors
Death in service
4x annual salary paid to nominees with associated bereavement support for family
Enhanced family friendly leave and pay
Celebration vouchers
Cycle2Work scheme
Discretionary bonus
Development WSETs inhouse training and qualifications in Wines Spirits Sake and Beer as well as other professional development opportunities
Full Time