Exam Coordinator 5 months Fixed Term Contract

WSETs purpose is to empower people through inspiring learning experiences all over the world. We offer a comprehensive suite of globally recognised qualifications covering wines spirits and sake.

We are the worlds leading provider of qualifications in wines spirits and sake delivering over 140000 exams each year to candidates in over 70 countries via our network of Approved Programme Providers (APPs).

The successful applicant will contribute to a culture of integrity empowerment dynamism and inclusivity within WSET.

Any offer of employment or your ongoing employment is conditional upon the successful completion of a thorough background check by an independent third party.

NB If you currently work for one of WSETs APPs you may not be eligible to apply for this role subject to your future career plans and the nature of that role. If you work for an APP either in a selfemployed or employed capacity and would like to discuss your eligibility please contact the hiring manager.

Exam Coordinator (5 months Fixed Term Contract)

Purpose
To oversee and process exam orders candidate results and certificates in accordance with WSET operating procedures. To effectively liaise with Approved Programme Providers and candidates providing exceptional levels of customer service. Ensuring that key performance indicators (KPIs) are efficiently met in terms of customer service quality and quantity of output. To provide general administrative support to the Exams department. Please note that any offer of employment is conditional upon the successful completion of a thorough background check by an independent third party.

Job Responsibilities

Exam Administration

• Receiving and processing examination orders from Approved Programme Providers (APPs)
• Carrying out exam order and results quality checks at high volume
• Support the administration and delivery of exams via Computer Based Testing (CBT) as required
• Undertaking postexam matching and verifying to import results
• Issuing grade lists to relevant parties in line with the KPIs
• Generating and printing student letters certificates and dispatch labels within the agreed service timings
• Coordinating the distribution of short open response answers to examiners

Customer and Candidate Enquiries

• Acting as the lead point of contact for APPs via email and telephone
• Responding to department emails within 3 working days
• Escalating enquiries and issues to the Exams Team Leader as appropriate
• Actioning requests for replacement certificates and pins within the agreed service time

General Office Support

• Maintaining records and archives in an up to date and accurate manner
• Providing general administrative support to the Exams department as required
• Contributing to any upcoming or ongoing projects as required

Other

• Contributing to the Trust by undertaking other various tasks as required

This job description is not exhaustive will be reviewed regularly and may be subject to change.

Skills and Competencies

Essential

• General administrative skills
• Experience of working in a busy office environment
• Experience of providing high levels of customer service
• General IT skills (Microsoft Outlook Word and Excel)
• Experience of using databases
• Educated to ALevel or equivalent
• Excellent organisation skills
• Sound planner who anticipates issues prioritises and can work to deadlines
• Honest with the ability to declare and correct errors
• High levels of integrity when working with confidential information
• Excellent numeracy skills
• Meticulous attention to detail
• Highly motivated to deliver exceptional customer service while maintaining WSET standards
• Excellent team worker with firstrate communication skills

Desirable

• Experience of working in education administration
• Experience of working in examinations administration
• Experience of using CRM systems
• Experience of using Computer Based Testing (CBT) software
• Educated to Degree Level or equivalent

UK Benefits

Annual Leave 27 days pa public holidays increases with service; ability to buy/sell 5 days

Pension (options availableafter three months):

5% Employee (EE) 3% Employer (ER) contributions.

Option 1: 3% EE 5% ER

Option 2: 5% EE 8% ER

Option 3: 7.5% EE 12.5% ER

Option 4: 9% EE 15 ER

Health insurance (after three months):

Vitality scheme post probation Access to virtual GP appointments Rewards include Caffe Nero drinks Cinema Tickets Apple Watch Cash Back on Waitrose shopping Amazon Prime membership 75% off at Champneys 6 month subscription with HeadSpace Discounted Weight Watchers membership and gyms such as Virgin Active orNuffield Health Smoking Cessation day worth 300 and half price health screens

Eye voucher scheme

Food and drink in the office

Nespresso coffee makers and a range of other drinks fruit cereals soups

Season ticket & gym membership loan scheme

Group income protection scheme

EAP

24/7 confidential help and support from trained counsellors and advisors

Death in service

4x annual salary paid to nominees with associated bereavement support for family

Enhanced family friendly leave and pay

Celebration vouchers

Cycle2Work scheme

Discretionary bonus

Development WSETs inhouse training and qualifications in Wines Spirits Sake and Beer as well as other professional development opportunities