Customer Service Agent for the German Market - Part Time 30hweek mostly WFH

Through research development and partnership our client produces hygiene and healthcare products that people love worldwide and have trusted for generations. As well as this they are wellknown for their commitment to making a meaningful impact on society and the environment through their sustainability efforts.

We Care: Passionate about Customer Support with a drive to achieve and exceed targets to achieve a highquality level of consumer service.

Were Curious: Proactive approach to problemsolving and a can do attitude.

We Achieve Together: Strong teamwork ethic contributing to personal and team targets/SLA while working on personnel targets.

Tasks

What youll be doing

• Working collaboratively with consumers to answer product information requests and resolve queries in a skillful and professional way
• Delivering exceptional clientcentered resolutions in a timely manner
• Offering an omnichannel service to our consumers via telephone email chat and social media
• Developing a sound understanding of the products and services offered by our client
• Embracing our company values and acting as a brand ambassador.

Requirements

What are we looking for

• Fluent level of German with exceptional grammar and spelling skills
• High level of English (Both written and spoken)
• A genuine passion for delivering outstanding customer service
• Ability to deal with sensitive calls with empathy
• Strong administrative skills with a keen eye for detail
• Professional outlook and proactive approach to problemsolving

Benefits

What do we offer

• **Contract:** Permanent (1month probation period)

• PartTime: (30 hours/week)
• Working days/hours: Monday to Friday between 10:00 am to 6:00 pm
• Salary: 13.846 gross per year
• Holidays: 24 days holiday per year
• Paid bank holidays 1 extra day in lieu
• Hybrid: Working from the office 3 days per month / or for client visits / Training / the rest working from home
• Employee Assistance Program Free confidential and impartial guidance and support
• Employee Benefits Club a wide range of exclusive perks and rewards as a valued member of our organisation
• Training: 2 weeks / Monday to Thursday from 9am to 6pm and Fridays from 9am to 5pm / from the office
• Start date: January 1st

Who we are

CPM International has a global presence in over 30 countries. We offer multilingual support in various languages tailormade to the needs ofourdiverse markets. We focus on customer service sales and technical support solutions for clients worldwide.

CPM International believes in creating an open workplace celebrating diversity in all forms including gender race religion disabilities and sexual orientation. We are committed to providing equal opportunities and ensuring everyone feels included from the very start of their journey within CPM.

#wecare #wearecurious #weachievetogether