Senior Account Operations Manager

Senior Account Operations Manager

sennder is Europes leading digital freight forwarder. In a traditional industry we are moving fast to digitise and automate all road logistics processes. We are a growing team looking for a Senior Account Operations Manager to help us on our journey to revolutionise road freight logistics. You would join our Commercial Team based out of the Milan office and will report to the Sr. Sales Manager.

We value humility and were as interested in your character as we are in your talent. Please apply even if you feel you only meet part of our listed criteria. Diversity drives innovation and we offer an international and friendly work environment with an energetic company culture. Just be yourself and maybe youll bring something valuable to the role we didnt initially think of.

About The Role

As a Senior Account Operations Manager you will support our commercial team to manage clients daily communications and handle several operational tasks with the aim to deliver the best quality service to our clients.

Youll be collaborating closely with the commercial and operations department to manage daily communications with our clients to support and in future be in charge of the operative tasks linked to the delivery.

IN THIS ROLE YOU WILL:

• Communicate with customer operations managers and warehouses operators;
• Directly report into the Sr. Sales Manager to support achieving weekly and monthly targets;
• Ensure accurate data entry;
• Manage upsell initiatives on a daily basis and contribute to expand companys volumes and revenue;
• Gather information from different stakeholders enable smooth processes and accurate data input into our management system;
• Ensure appropriate claim management by registering and collecting all useful information to get to a prompt and accurate resolution;
• Work with the finance dept for claim follow up and POD request.

PREFERABLY YOU HAVE:

• Experienced working directly with clients;
• Used to working with data;
• Organized with a great attention to details;
• A great problem solver;
• Able to understand processes and analyze circumstances;
• A great team player;
• Able to thrive in an environment where constant change is the norm;
• Italian speaker (ideally at a native level) and with a very good English knowledge.

ABOUT sennder Italia

sennder Italia based in the heart of Milan is a joint venture company between and Our company matches the digital and innovative focus on technologies and digitalization of sennder with the expertise and knowhow of the largest distribution network in Italy Poste Italiane.

We not only connect shippers to our fleet of thousands of trucks but also improve how they move products in sustainable costefficient and transparent ways making the logistics industry fit for the future. In a traditional industry were growing and moving fast to digitally automate all road logistics processes.

We are building a curious team that is driven by an ambitious desire to solve the toughest logistics puzzles. What others may consider uncertainty we see as an opportunity to learn and be proactive. We invite you to go on this journey with us and be part of one of Europes inspiring growth stories as we fastforward road logistics into digitalization. Read more about the

WHAT YOU CAN EXPECT:

At sennder we want to maximize the individual potential of all employees and reinforce an inclusive culture and environment of continuous learning that empowers people to succeed as a team. In addition to humility we value commitment team spirit and respect to build fruitful collaboration across teams. Learn more about who we are on

• Fast growth scaleup with an international team of 1000 people 74 nationalities spread across 11 European offices. With English as our common language we are able to work together.
• Learning and development on the job and with the support of a biannual review process learning allowance high potential programs sennder onboarding academy and internal trainings.
• Various opportunities to connect with colleagues through regular team events and company gettogethers such as our highly anticipated sennder .
• Prioritize employee engagement and mental wellbeing by fostering a supportive environment through the Likeminded platform and conducting regular employee satisfaction surveys.
• Hybrid work model where you seamlessly merge virtual productivity and inoffice collaboration with your colleagues.
• Competitive compensation package including objectivebased bonus referral reward and in some cases virtual option plan.

For the Milan office we offer: free onsite gym! Vibrant offices complete with healthy snacks focus zones and social areas to connect with your colleagues. Click for a virtual tour and better yet hope to see you soon!

We value humility and were as interested in your character as we are in your talent. Please apply even if you feel you only meet part of our listed criteria. Diversity drives our innovation and we offer a collaborative dynamic and international work environment. Just be yourself. We are excited to meet you and for you to join us in shaping the future of the logistics industry in Europe.

If you have any questions or need special accommodation please reach out to us at . As soon as you apply your journey with sennder begins.