Customer Service Advisor Call Center - Madaba Resident Part Time

Customer Service Advisor ( Call Center ) - Madaba Resident (Part Time)
Zain Jordan is actively recruiting for a Customer Service Advisor Agent.

You will serve as the first point of contact between Zain and our loyal customers, and you will be assisting them in a professional manner that will reflect our Zain values and mission.

Your Responsibilities Will Include But Not Be Limited To

• Handing a high volume of in-bound calls and greet customers in a courteous and professional manner.
• Assess and evaluate customer concerns and resolve their problems in an efficient and timely manner.
• Provide product and service information to our customers.
• Promote Zain’s products and services by understanding customer needs and interest and providing them with the right offers that match those needs.
• Trouble shoot service equipment issues.
• Adhere to, and fulfill, individual and team Performance Metrics
  

Working Hours will be 6 to 8 hours / per day as a max.