Operations Key Account Support HMX

About Paack

We are Paack a techlogistic scaleup company founded in 2015 primarily focused on lastmile delivery. Since then we have been experiencing strong growth within the European market with a presence already in 5 European countries such as Spain Portugal France and Italy.

Our mission is to build the most advanced techdelivery platform to ensure the bestinclass sustainable delivery experience.

We Care We Thrive and We Innovate are our core values. That is precisely why here in Paack we are looking for exceptional and brave individuals who enjoy overcoming challenges and breaking the status quo.

Us Paackers we are proud to be fostering an equal opportunity workplace promoting diversity and inclusion which is a fundamental part of our culture.

About the job

We are looking for an Operations Key Account Support for immediate incorporation into the team. As an OKAM you will report to the OKAMs Manager who directly reports to the Director of Operations for Spain. Your main role will be to serve as the direct operational contact for retailers.

Main responsibilities and requirements

• Support in the daily supervision of warehouse activities to ensure optimal development of operations.
• Monitoring and primary operational contact for our key business accounts.
• Identify business needs of our retailers to develop new areas of business or consolidate and increase current operations.
• Tracking the launch of new retailers.
• Analysis of KPIs (Key Performance Indicators).
• Management and coordination of campaigns for our major retailers.
• Regular meetings with retailers to build strong business relationships.
• Management of our partners.
• Analyze and communicate the performance of each client as well as prepare monthly reports for each of them.
• Coordination of Customer Experience improvements and operational management.
• Obtain feedback from our retailers to implement necessary improvement actions in coordination with other departments (product marketing customer support and operations).
• Coordination and review of daily operations with warehouses to improve the performance and KPIs of our clients.
• Incident management and coordination of improvement actions for specific processes of each retailer.

About you

• Education in Logistics/Transport/Supply Chain or equivalent experience in logistics management.
• Ability to work under pressure and independently in a rapidly evolving environment.
• Excellent interpersonal organizational and decisionmaking skills.
• Highly motivated and resultsoriented individual.
• Problemsolving capabilities.
• Strong communication skills.
• Advanced user of the Microsoft Office suite.
• Proficiency in Spanish and high level of English.

Nice to have

• Proficiency in Portuguese French and/or Italian is a plus.

Why Paack

Because to lead the online market delivery revolution we need enthusiastic energetic and committed people. But it is a twoway street so if you commit we will also commit to:

• A great project in a fastgrowing scaleup which is revolutionizing lastmile delivery in major European cities.

• Place where you can continuously develop your career.

• Flexible working hours

• Fully remote positions
• Friendly and easytogo environmentReferral programme

• 23 vacation days per year

• Provide 360 occupational health & wellbeing programmes for all Paackers by our partner WellWo.

Tax deduction benefits

restaurants

public transport

Kindergarten

training

health insurance

Next Steps

Do you think we could be a match If so then hurry up and join us!

Please submit your CV and any additional materials by clicking on the button below.

Once we have reviewed your application well be in touch to arrange the next steps.

In accordance with Article 13 of Regulation (EU) 679/2016 on the protection of individuals concerning the processing of personal data and on the free movement of such data we inform you that the sending of this form implies your authorisation in favour of PAACK LOGISTICS IBERIA S.L. U and the companies of the group to process your personal data which will be incorporated into the information systems owned by PAACK LOGISTICS IBERIA S.L.U to respond to a request for registration as a candidate for the job offer offered to send communications on the status of the process of the job offer to send quality surveys on selection processes and to send you where appropriate job offers of interest. Your data will be kept for a period of one year. At any time you may exercise your rights of access deletion rectification opposition portability and limitation by writing to . You can obtain more information about the processing of your data through the following Privacy Policy link.