Customer Service Representative

KO Business Solutions is working with a client in Hillside IL who is currently seeking customer service representatives to join their team If you re ready to build a successful and rewarding career with an industryleading company we may have just the perfect fit for you!

Location Onsite Hillside IL

Payrate $/hr ($/hr for bilingual (Spanish or Ukrainian) speakers)

Training Schedule Monday Friday am pm

Work Schedule Monday Friday (Schedule determined after training) One evening per week and one Saturday per month

Job Type Contract to Hire

The Representative will identify locate clients and notify customers of screening status initiate appropriate action to update personal information

Responsibilities

• Outbound call center average calls per day
  
• Initiates location service actions by notifying members of a short screening
  
• Identifies accounts requiring additional location services with personal contact of third party for messages
  
• Ensures the security of customer information and update reports
  
• Performs other related duties as required
  
  

Required Skills/Abilities

• Excellent verbal and written communication skills
  
• Basic understanding of the Fair Debt Collection Practices Act and state and federal laws pertaining to HIPAA skip tracing activities
  
• Excellent organizational skills with great attention to detail
  
• Ability to keep information confidential
  
• Ability to exercise integrity and discretion
  
• Ability to remain professional in tense situations
  
• Proficient in Microsoft Office Suite or related software
  

Equal Opportunity Employer

KO Business Solutions is an equal opportunity employer that is committed to diversity and inclusion in the workplace We prohibit discrimination and harassment of any kind based on race color sex religion sexual orientation national origin disability genetic information pregnancy or any other protected characteristic as outlined by federal state or local laws

Benefits 

Medical Dental Vision K

Job type Contract to Hire

#INDH

Required Skills/Abilities: 4-6 years of hands-on experience in the following skills: Windows 10 knowledge and support Azure AD knowledge and support Account setup User group management GPO management (Desired) PowerShell scripting WinIntune packaging Application configuration/deployment (Chrome, MS Edge, Dropbox sync client, TeamViewer, FreshService, Zscaler Client Connector) (Desired) Microsoft Intune knowledge and support Policy and profile creation Autopilot configuration Office 365 Knowledge and support Web and desktop application (Word, Excel, Power Point, Outlook) Microsoft Team Group Policies Voice Microsoft SharePoint Microsoft Exchange Trend Micro AV knowledge and support Zscaler Internet access knowledge and support (Desired) Hardware / desktop build and support Manage inventory asset Web application support (Call center application) (Desired) Basic knowledge of SQL database (Desired) Network (LAN) switch, router, wireless access points, network cameras and firewall knowledge, setup and support (Cisco, Meraki) End-user support and heavy involvement (Strong communication skills are a must)