Swedish Speaking Customer Service Advisor

Award winning Online Casino Company offering the widest variety of games in the industry Our team constantly strives to provide revolutionary casino innovation swift and secure payments excellent customer service and unforgettable player experiences

Swedish Speaking Customer Service Advisor Igaming Malta

Up to % Annual Bonus Flight Relocation Allowance Weeks FREE Accommodation Private Health Insurance Fantastic Career and future!!

As a Customer Service Agent you will be the first point of contact for our players though live chat email and phone calls delivering the best possible experience

Duties and Responsibilities

• Enable our players with quality solutions in a timely personal and professional manner that exceeds the customers expectations
• Identify and support players in any difficulties they might encounter
• Provide explanations to customers about products/site/policies/ promotions etc
• Update customer account/details with necessary information when needed
• Understand guide and support players in Responsible Gambling
• Collaborate with our Fraud and payments team in customer queries
• Understand AML and report any suspicious activity

• Be a fluent or native Swedish speaker with a C level of English both spoken and written
• Be flexible and willing to work on a shift basis
• Have experience working with customers listening to their needs and providing the best solutions
• Be an excellent listener have an empathic approach and take pride in giving an excellent service to our players
• You have exceptional organisation skills (including arriving on time meeting deadlines and finding accurate information in a timely manner)
• You are detail oriented with the ability to handle stressful situations while maintaining a positive attitude
• Be an individual who is open to constructive feedback
• Be a team player that can also work independently
• If you are passionate about Customer Service have a genuine interest in iGaming and want to learn more this position could be for you No iGaming experience No problem we will teach you everything!

Up to % Annual Bonus Flight Relocation Allowance Weeks FREE Accommodation Private Health Insurance Future and Career

This exiciting rapidly expanding Gaming

If you are passionate about Customer Service have a genuine interest in iGaming and want to learn more this position could be for you No iGaming experience No problem we will teach you everything!

Interview process stages Assessment Interview with Customer Service Team Leader and Manager