Support Team Leader - Solar Bees
Posted on :
26-11-2023
Employer Active
1 Vacancy
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Jobs by Experience
4-5years
Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
26-11-2023
Job Description
- Provide leadership and guidance to the support team including scheduling task assignment and performance monitoring
- Ensure that onsite support battery diagnosis repairs and commissioning activities are carried out effectively and meet client expectations
- Act as a technical escalation point for complex batteryrelated issues and provide mentorship to the Support technicians
- Collaborate with the R&D team on technical challenges product improvements and innovation
- Conduct regular training sessions to enhance the technical skills of the support team and staff
- Oversee customer liaison activities ensure timely aftersales service and a high level of customer satisfaction
- Ensure accurate documentation and record keeping and oversee administrative processes of support
- activities
- Provide regular reports on team performance and key metrics
- Foster a culture of safety and adherence to protocols within the support team
- Manage administrative recordkeeping practices including incident reports ticket logs and nonconformance
- records
- Collaborate with other departments on administrative matters and ensure effective communication
- Support research efforts to identify potential sales leads and pitches assisting in sales support activities
- Monitor return merchandise authorization (RMA) processes and ensure compliance
- Bachelor s degree in Electrical Engineering Electronics Information Systems Business Management Business Administration or related fields
- Proven experience in leading technical teams
- Strong technical background with a minimum of years of experience in a technical support role
- Excellent communication and interpersonal skills
- Proficiency in project management scheduling and team coordination
- Ability to drive performance resolve conflicts and foster a positive team environment
- Demonstrated problemsolving and decisionmaking abilities
- Familiarity with lithiumion phosphate batteries and technical support processes
Ensure that on-site support, battery diagnosis, repairs, and commissioning activities are carried out effectively and meet client expectations.
Employment Type
Full Time
Key Skills
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