Branch Sales Manager

Job Purpose
The purpose of the role is to deliver and execute customer acquisition through business development and support
branch channel in managing the customer journey through sales championship process championship and product
championship
Key Job Responsibilities
Deliver on Customer Acquisition through business development
To find new micro markets and empanel good quality referral partners to scale up Micro LAP business &
Gold backed secured business loan (Suvarna)
Work in the Area assigned by the Branch Business Manager and generate leads
Cold Calling to the potential customer base to generate business
Daily Sales Calls as per the Plan submitted to BBM
To find nurture and develop excellent relationship with the Referral Partners / Connectors
Managing the customer journey through sales championship process championship and product championship To
Activate Referral Partners for new business
To give doorstep service to customers at their residence or office
To learn the Organizations policies and source files as per the policy
To Act as the Eyes & Ears of the Organization while working in the Market for new opportunities
information and sharing them to Branch Business Manager
To Support the Customers in terms of end to end loan processing
To act as the Bridge between Customers and the Branch
To be responsible for the Soft Bucket collections Early mortality and MOB Fresh Sourcing
To Cross Sell Insurance effectively to the loan customers to safeguard their Property Health & Life
To Be the Face of SULB Muthoot Fincorp for the Area Assigned for Working
Retain existing live loan customers
Knowledge Skills & Attributes
Result Orientation
Customer Service & Retention Focus
Strong presentation skills
Relationship Building & Stake holder Management
Process Knowledge/ Orientation
Cross Selling / Upselling Skills
Business Development
Communication Skills Proficiency in local language and English
Culture at Muthoot Pappachan Group
We do everything to gain and maintain the Trust of all the stakeholders and dont do anything to lose their Trust
Trust is the overarching Core Value one which our other values have been built

Our Core Values
Integrity
Asking oneself before saying doing or deciding on anything whether its passing the test of integrity No
unethical shortcuts to save time money and energy Strict adherence to regulatory and other statutory
bodies guidelines Transparency in all business deals Offer solutions to customers on the basis of their
needs only Encourage people to highlight any practices that go against this core value
Collaboration
Genuinely believe & treat the organization as your family Encourage people to build healthy professional
relationship with members of other departments and functions Welcome feedback from other departments
Encourage people from other departments to join for brainstorming sessions Look at the big picture
(organization goals) rather than limiting the vision to the individual / department goal Help others to
achieve their goals / tasks
Excellence
Maddeningly pursue excellence Look for best outcomes before finalizing the approach Maintain a
constructive and critical mindset to gauge & ensure quality Open for constructive feedback from others to
refine the final output Benchmark against the best only should not be basis convenience We should look
for continuous improvement Recognize and appreciate if we observe any superior performance Dont get
settled for less at any cost display the go getter attitude Encourage people to stretch in order to achieve
excellence
Building on the bedrock of Core Values below are the other key constituents of the Culture Code
Honesty
Humility
Empathy
Empowerment
Agility
Ownership
Fresh Thinking & Continuous Renewal
Inclusion
WorkLife Balance
Role Requirements
Educational Qualification Graduate
Experience At least years experience in working in Retail Assets especially Mortgage Home Loans and Loan
Against Property business Exposure to Affordable segment with team handling skils preferred

Mortgage/LAP vertical