Service Advisor

Do you excel at customer service?

If so, you could be just who our client at Waylands Automotive are looking for!

We re currently looking for a Service Advisor for our clients Volvo franchise at their Reading branch.

This role is to act as the liaison between customers and service technicians and be the face of the business when customers come in for service and repair. Your responsibilities will include greeting customers, listening to requests, scheduling appointments, estimating costs and conducting inspections. Service Advisors at Waylands work with customers to understand their vehicle issues and problems, determining the repair timeline, and liaise with the technicians to convey the customers concerns with accurate repair descriptions.

Duties will include:

• Communicating with customers regarding their vehicle needs.
  
• Maintaining positive relationships with customers to ensure repeat and return custom
  
• Using online bookings, phone calls, and in-person interactions, to schedule and book appointments, vehicle drop-offs, and vehicle pick-ups with customers, using our in-hours and manufacturer systems and processes
  
• Keeping customers updated about the status of their vehicle through the workshop
  
• Liaising with your technician colleagues about vehicle statuses, and ensuring that vehicles will be ready for customer on time
  

Requirements

• You ll be an active listener and excellent communicator.
  
• You ll adopt a positive attitude with all customers.
  
• You ll take ownership of the role and make it your own.
  
• You ll get job satisfaction from providing an outstanding service to our customers.
  
• You ll be comfortable working to deadlines.
  
• You ll have a full UK driving licence.
  
• Previous experience as a Service Advisor is required
  

Benefits

• Set rota that includes some Saturday mornings (approx. 45 hours per week).
  
• Basic of 26,780k plus bonuses
  
• 31 days holiday per year (including Bank Holidays, some of which you will be required to cover)
  
• Benefits platform with employee support programme
  
• Discounted rates of vehicle parts and servicing
  
• Opportunities for training and career progression
  
• Contributory pensions scheme for eligible staff